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"Data folder not found" upon lauching the game on the Plarium app ( PC)

"Data folder not found" upon lauching the game on the Plarium app ( PC)

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3 май 2020, 17:3303.05.20
1

"Data folder not found" upon lauching the game on the Plarium app ( PC)

Hi

I've been playing this game just fine for over two weeks now, through the plarium app on PC. But this afternoon, when I launched the game for the second time of the day, an error screen popped up to inform me that a "Raid data" folder was missing. So i checked for this folder in my PC and found it : i haven't moved it a bit or modified it. 


Do you have any ideas on how to solve this issue ? I will link both screens of the pop up and my folder under here. Thanks for your help cuz I really don't know what to do. Maybe I need to reinstall the game ? I'm not sure so i prefer to ask you guys instead. Thanks for your advice


https://imgshare.io/images/2020/05/03/Capture-1.png 


https://imgshare.io/images/2020/05/03/Capture15d6ce49b61dcfe8.png

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15
Комментарии
4 май 2020, 07:4204.05.20
15.02.19
2725

Hi

Did you tried the complate uninstall reinstall ?


6 май 2020, 14:0906.05.20
1

Yo !

So I reinstalled the game completely as some of you adviced me. 

And it worked ! Thanks. This problem needs to be fixed though


7 май 2020, 08:0707.05.20
15.02.19
2725
Great
1 сент. 2020, 18:2701.09.20
1
the same thing happened to me and i uninstalled it and installed it back up and it still didnt work.. what do i do now?
14 фев. 2021, 03:4914.02.21
08.02.21
1
Deleted
the same thing happened to me and i uninstalled it and installed it back up and it still didnt work.. what do i do now?

same dude idk whats to do

6 март 2021, 11:2006.03.21
1

men idk i have the same problem 


12 апр. 2021, 20:4812.04.21
30.03.21
1

what is going on so many maintenance fixes and then this BS


19 апр. 2021, 10:5219.04.21
1

guys i cant join my game i was plaing it 2 weeks and now before actualisation  it isnt working

19 апр. 2021, 14:4619.04.21
19 апр. 2021, 15:16(отредактировано)
27.02.21
2

same, re install in different partition help, don't know how long its will be working

bad that there is no option to verify / repair files here

20 апр. 2021, 18:0720.04.21
11.08.20
3

I'm having same problem. I cannot get game to reload. Tried to uninstall then reinstall but still say's Data file not installed in correct place. Need a fix so i can load from Platuim. 

20 апр. 2021, 20:5820.04.21
27.02.21
2

try this / from support

"Volodymyr (Plarium Support Center | Mobile Games)

Hello!

Some part of the resources was not fully downloaded on your PC.

Please follow these steps:

Open "My Computer" > Local disk (C:) > "Users"

  1. Display hidden folders: https://bit.ly/3b6QJlu
  2. Open the hidden "User" folder > AppData > LocalLow > Plarium> Completely delete the "Raid_ Shadow Legends" folder
  3. Open the folder where Plarium Play is installed > Plarium Play > StandAloneApps > raid > Delete the "resources" folder
  4. Run Plarium Play launcher and wait for the updates to be installed
  5. Open the game: My Library > Tap "Launch""
     
4 май 2021, 10:1504.05.21
6 май 2021, 19:10(отредактировано)
19.03.21
7
Sezzy

Hi

Did you tried the complate uninstall reinstall ?


ive got am almost 6 gb player file attached to that game, won"t uninstall erase it ?

4 май 2021, 10:2104.05.21
4 май 2021, 10:22(отредактировано)
19.03.21
7

All the info everyone is listing about this is windows info; 

I need help with Apple IOS system any Applites out there?

6 май 2021, 19:1406.05.21
19.03.21
7

Still  waiting  on  support,  they  keep  sending  me  the  answers  for  a    PC,  not  the  info  I  need  for IOS.



10 май 2021, 12:5310.05.21
24.12.19
210
Fnor

Still  waiting  on  support,  they  keep  sending  me  the  answers  for  a    PC,  not  the  info  I  need  for IOS.



You may have had device that is sadly not yet supported. May I know exactly what device you had and what operating system.