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Black screen frustration

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4 июнь 2025, 16:1304.06.25
13.08.23
9

Black screen frustration

I created a new account and immediately experienced a familiar issue. Every time I try to access tournaments, I get a black screen and end up having to shut down the game and restarting. I submitted a ticket and got the usual response. i.e.(clear caches etc) Even after doing so, I still have the problem. I seem to recall the issue being solved by something simple, like a setting or such, but can't remember what it was. Any help with this is appreciated.

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15
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5 июнь 2025, 16:2005.06.25
23.09.24
1

Do you also play on a Motorola? It seems to be a specific problem and the Team is already working on it.

i


5 июнь 2025, 18:3805.06.25
26.05.25
2

I am having this issue as well. I do have a Motorola. This is super frustrating as we start a really big event for a limited time fusion.

dthorne04Moderator
5 июнь 2025, 20:3905.06.25
30.12.20
7755
Asmodaria

Do you also play on a Motorola? It seems to be a specific problem and the Team is already working on it.

i


Yep, support is aware but we don't have a definitive timeline yet.

Sorry for the trouble, for those using Motorola. 

5 июнь 2025, 22:4405.06.25
6 июнь 2025, 06:23(отредактировано)
13.08.23
9

I am playing on my laptop. So the Motorola thing does not pertain to my issue. In the last set of "events", I could not open the tournament page at all, nor the fusion warm up page. They have now expired and I was unable to collect on either of them. Now the next set of "events has started. I still can't open tournament page or fusion warm up. Also, I am unable to open the dungeon divers page now. This issue is annoying to say the least. It's hard enough to get ahead without the game .... Please advise.

Mod note: removed vulgar phrasing

6 июнь 2025, 00:1306.06.25
18.06.22
6

I logged out and can't log back in on Motorola. The login screen is not loading so there is nowhere to type in my info to log back in. So if on Motorola don't log out because you might be stuck out of the game.

dthorne04Moderator
6 июнь 2025, 06:2306.06.25
30.12.20
7755
Steadry

I am playing on my laptop. So the Motorola thing does not pertain to my issue. In the last set of "events", I could not open the tournament page at all, nor the fusion warm up page. They have now expired and I was unable to collect on either of them. Now the next set of "events has started. I still can't open tournament page or fusion warm up. Also, I am unable to open the dungeon divers page now. This issue is annoying to say the least. It's hard enough to get ahead without the game .... Please advise.

Mod note: removed vulgar phrasing

Please mind your language on the forum.

What OS are you using?

6 июнь 2025, 08:1006.06.25
12.01.25
2

Im also waiting because of the Motorola black Screen i Hope we get informed when the issue ist solved.

6 июнь 2025, 16:5006.06.25
13.08.23
9

windows 10


dthorne04Moderator
6 июнь 2025, 17:0006.06.25
6 июнь 2025, 17:12(отредактировано)
30.12.20
7755
Steadry

windows 10



i

Is yours older than this?

Also for those still facing problems, if on iOS: 

"Ask them to clear cache. On iOS they will have to Offload the Raid app, unfortunately

iOS: settings, general, iPhone Storage, pick an app and click Offload app (this will uninstall the app, but will keep the documents and settings will remain. Then install an app back"

If on desktop, please clear cache.

6 июнь 2025, 18:4806.06.25
13.08.23
9

I am running windows 10 version 22H2 (OS build 19045.5854)

8 июнь 2025, 23:2908.06.25
13.08.23
9

I read some messages on discord that the issue with tabs and events has been fixed with the latest maintenance update. Not so with me. I am still unable to open the afore mentioned pages or receive prizes earned from them. 

10 июнь 2025, 20:2010.06.25
13.08.23
9

It appears that my issue will not be fixed. I am abandoning my second account due to inability to participate in events & tournaments.

dthorne04Moderator
10 июнь 2025, 21:4810.06.25
30.12.20
7755
Steadry

It appears that my issue will not be fixed. I am abandoning my second account due to inability to participate in events & tournaments.

If you've tried all the usual ways to fix this (i.e. cache, reinstall) then I'd contact support again.

One other thing you can try is attempting to connect VPN to ascertain whether it's a connection based issue.

11 июнь 2025, 06:4911.06.25
13.08.23
9

My thoughts on that possibility is, if it was a connection issue, I wouldn't have gotten any of it. As it was, I did get to participate in the coalition thing and one of the "regular" events. Don't remember which one at the moment. Was at the bottom of the list. I also had an issue with the referal program not working, so it wasn't worth the effort. Thanks anyway.

dthorne04Moderator
12 июнь 2025, 05:2512.06.25
30.12.20
7755
Steadry

My thoughts on that possibility is, if it was a connection issue, I wouldn't have gotten any of it. As it was, I did get to participate in the coalition thing and one of the "regular" events. Don't remember which one at the moment. Was at the bottom of the list. I also had an issue with the referal program not working, so it wasn't worth the effort. Thanks anyway.

Gotcha. If you do continue to play - and don't contact support - I'd double check and make sure everything is updated on your end, like your .net framework and OS/updates.