Could you take a screenshot of the error and post it in the thread? Thank you

I don't get an error message, I can screen shot the icon with the white circle and the line through it, I'll post that tonight. 

I'll include a shot of my specifications as well. 

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I've uninstalled Plarium Play, deleted everything related to Raid off my computer, every single file and folder installed for the game or Plarium Play, and reinstalled it completely fresh. Still no luck. I'd love a solution. 

Let me ask a support contact because this one is a bit out of my expertise. I may need to have you directly contact support if this doesn't pan out, unfortunately.

These are the instructions I received from support: 

Clear the Plarium Play cache (Settings > System Preferences > Reset cache > Click "Clear Now")
Delete Plarium Play using Control Panel or "uninstall.exe" file from the folder where Plarium Play is installed. Reinstall the app from the official website: https://plarium.com/
Install updates for your OS and GPU drivers.
If it does not help, ask the player to submit a ticket cause we need the log files from PP to check everything. 

Hopefully that helps.

Clearing the cache and uninstalling didn't work so I have submitted a ticket.

Best of luck.

I'm not actually sure what the process of submitting a ticket is. I got the ticket submitted but how will they get ahold of me? I don't check the email assosciated with this much. 

They should get back to you at the email on your account, so your best bet is to check it every now & then.

Got it. The requirements changed with an update and my computer's OS is now unable to run the game. But at least now I know for sure what the problem is. 

Oof. Are you able to update your OS, or is it inconvenient?

To update my OS I'd have to download the next OS from a third party host to a thumbdrive and then install it from that, I've updated this as far as it will update by traditional methods.