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Game freezing randomly

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Game freezing randomly

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Prodigal
9 авг. 2019, 09:5709.08.19
08.03.19
5

Game freezing randomly

Dear Plarium,


I'm not in the mood to search the entire forum for 'specific' bugs so i'll just post my own. I know a lot of people say "GAME KICK ME", "GAME CRASH" but in my case it's not that. I have a Huawei Mate 20Pro (if it helps with specs) with latest Android software. I even set the graphic settings to minimum (I noticed Ice Golem fights LAGGING! Yes, LAGGING) after the magnificent Dorfies were introduced.


So that's pretty much the case. Every 5 fights, the game suddenly freezes. Not crash, not bug. The entire screen just freezes. My phone isn't feeling warm (overheat). The rest functions well. The phone isn't lagging. Which indicates it must be from the game >.>
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12
Deleted
9 авг. 2019, 10:1509.08.19
9 авг. 2019, 10:28(отредактировано)
1

Dear Plarium,


I have the same issue and its so annoying!

Every 3 fights in the dragon lair, the game suddenly freezes, and there's nothing to do about it.. 

Of course it also wastes my energy, and its just not playable.


My phone is OnePlus 5 , everything is updated, the phone is not warm, graphics set to minimum.


Edit:

It just freezes everywhere.. also in the arena


Deleted
10 авг. 2019, 00:4510.08.19
2
Same.  Only started since last patch.  Freezes on average about 1 per 12 fights, usually on stage 2 of 3.
robert_smith1980
10 авг. 2019, 01:1210.08.19
10.04.19
2
It is getting old quickly... the game will freeze about every 5 mins. I cant farm for anything without the game freezing and I'm almost ready to uninstall... fix this now plarium
Deleted
10 авг. 2019, 05:2910.08.19
8
Same problem plus the kicking of full experience characters during multi battles.... this has only been happening since the latest update, before update everything worked great. I think you need to roll back the update and do some more testing first. Tired of losing energy and arena tokens because of this problem. 
Miss M
10 авг. 2019, 19:5210.08.19
14.05.19
2

I have the same problem.  Happened in mid battle in campaign, dungeons, and arena.  Force quit the app and restart work fine for a little while and then the freeze up happened again, again, and again.  Never have this problem prior to ver 1.10.


OS: Android 8.0.0


Device: LG V30


Please fix this as I have been losing resources constantly.

HydraShock
11 авг. 2019, 14:3211.08.19
11.08.19
4
I too have seen HUGE uptick in game crash/freeze.  There is no pattern.  It crashes in loading screens, in fight (all stages), clan boss etc etc.  Pretty much anything but the standard launch screens freeze.  I've lost an absolute ton of energy and it's really got me aggravated now.  I've crashed 3 times already just this morning.  Probably 20+ In the past few days.  This was not happening before.  I did recently (about same time as your patch) got a new Android update as well. Android Version 9
Deleted
11 авг. 2019, 19:0911.08.19
1
I'm having the same problem. It's getting so frustrating. I've been kicked out at least 30-40 times since the patch. No problems before the patch at all. I don't even want to think about the amount of energy I've lost ! 
Coньka
12 авг. 2019, 02:3812.08.19
16.07.19
1

У меня та же проблема! Просто пока игра зависает, все открывается очень долго. Переустановка игры не помогла. Играть невозможно ... бесит

Deleted
14 авг. 2019, 16:0214.08.19
2
Sorry, new player here.  How long does it usually take Plarium to acknowledge and address a widespread issue like this?  It's clearly raised on the forums, I keep hearing it in clan and general chat... they must know about the issue.  Do they have a track record of being responsive?
Deleted
14 авг. 2019, 19:1314.08.19
14 авг. 2019, 19:15(отредактировано)
1
Same here.  Just in the past few days, freezes every 10 or so games. Today has been much more frequent.  Quite annoying, really.
drone
14 авг. 2019, 19:4214.08.19
19.06.17
211

I too experience same problem since latest update. So far about 5 freezes pr. day ofcourse after you have spent your energy/arena token/cb key.


- Game crashes on loading screen

- Game crashes in dungeon/arena/campaign battle

- Game even crashes when loading sparring pit - ofcourse less of a frustration since you havent lost anything.


I estimate I have about 6 crashes pr day since update, which is a significant part of the daily energy. To me this is not tolerable in the long run.

So please adress this post and assure us that you are looking into it - so we can keep our hopes high.


Best Regards.

ste73wilson
15 авг. 2019, 13:0815.08.19
10.07.19
1
My issue with the freeze is that it always seems to happen when I'm fighting clan bosses, which is frustrating as we only get a few keys and these are never refunded after a freeze
Prodigal
16 авг. 2019, 09:0616.08.19
08.03.19
5

As of today, the game is literally unplayable.


Every 3 battles or so the game freezes randomly. Plarium PLEASE FIX THIS. Clanboss, battles, dungeons, pvp. Everything freezes.

It seems to be worse with WIFI on though it seems. If that helps?


And before you throw your "In your face its your own fault, your connection" it's not...

flashtek1973
18 авг. 2019, 13:4618.08.19
03.08.19
1
I am having the same issue, sometimes before the match even begins
Deleted
18 авг. 2019, 21:5318.08.19
2
Yeah I've seen a huge uptick in these freezes since the last patch. The game will just randomly freeze entirely in battle or on a couple of specific parts of the loading screen. On 12-3 it'll freeze when loading the 'forge' part, and the in battle freezes just seem to happen randomly.
bereeves72
18 авг. 2019, 23:5118.08.19
21.04.19
2
Same here, random freezes pretty much everywhere...dungeons, campaign, characters, tavern, etc.  This never happened before the dwarf exp.  Now I can't even log into the game and I get the message to check my internet...which is fine.  What's going on?  Are the servers down?
Deleted
19 авг. 2019, 11:4219.08.19
2
That's right. Keys dont come often and a lot of us are getting pissed. The game NEVER used to crash for me. Now, it happens 3X + per day!
Deleted
19 авг. 2019, 15:0919.08.19
78

Greetings,

I'd submit an in game ticket with this information.

Thanks,

AgentFox

Deleted
20 авг. 2019, 13:1320.08.19
1
Happens to me at least 3 times per day. I'm on Android.
JandraM
20 авг. 2019, 13:1620.08.19
03.03.19
18

AgentFox said:


Greetings,

I'd submit an in game ticket with this information.

Thanks,

AgentFox

1. after each freeze/crash the game itself ask if we allow to report this crash... there are hundreds of such reports send from my devices

2. submitting a in game ticket does nothing... I did a few times just to get the same automated answer again and again. Of course this answer has nothing to do with my/our problem.



Please don't tell us what we should do because we already did this more than once.. we need YOU to tell the devs. about this because at the moment they just don't listen to us!


Thanks
12

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