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Game freezing repeatedly.  No detectable pattern.

Game freezing repeatedly. No detectable pattern.

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7 июнь 2019, 00:5807.06.19
03.05.19
2

Game freezing repeatedly. No detectable pattern.



I use an IPhone XS Max


Operating system 12.3.1


My game freezes when I load into campaign battles, arena and I had two crashes that involved summoning a void shard and a mystery shard. I lost both shards at different times.  


I reset all settings on my iPhone to attempt to resolve the issue. I then reinstalled the game. Still not fixed. Finally I turned the graphics settings down on the game and it still froze. 


I have charter WiFi at 300mbps and I’m on ATT with 4 to 5 bars. I crash with WiFi on and off. 


I installed the game on my iPad Pro with operating system 12.3.1. It freezes less frequently but still happens.  


I love your game and would love to buy some packs but I can’t risk it while I’m being plagued with these issues.  The game is fantastic fun and beautiful when it works.  



Faithfully,



Timmok


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25
Комментарии
7 июнь 2019, 12:3407.06.19
30.05.19
1

Same problem here i have iphone max and game keep on stoping while i am loading into battle


I can play up to 3 battles until it stops.
10 июнь 2019, 20:4310.06.19
21.04.19
3
I have the exact same issue.  So frustrating!!
11 июнь 2019, 08:5811.06.19
15.02.19
2725

Hi Everyone!

Please update your game client to 1.7.3 version. Its released to Android if everything goes fine it will be arrive to IOS today too.

Thank you
11 июнь 2019, 23:4211.06.19
2
Same here getting kind of annoying every time this happens.  Have to shut done my IPhone 10X.  Please fix.
12 июнь 2019, 15:3912.06.19
09.05.19
1
This game freez at battle loading screen 1/3 time. It's  REALLY ANNOYING !!! I'm pissed...
12 июнь 2019, 20:4812.06.19
12 июнь 2019, 20:50(отредактировано)
11.05.19
1

Have 2 iPads now: old mini 4 and brand new mini 5


Runs good on mini 4. Spent 600+ energy today grinding company and no bugs. But it freezes every 3rd-4th battle on iPad mini 5! It eats keys for clan bosses, so can’t play obviously. As there are iPhones Xs in this topic - it has to be something with new apple hardware


It shows 1.7.2 as the latest version in AppStore today
13 июнь 2019, 06:0613.06.19
15.02.19
2725

Hi!

1.7.3 will be availible to IOS very soon.
15 июнь 2019, 01:1215.06.19
05.06.19
3
Same exact problem as OP. Will not recommend this game to anyone until this issue is resolved. Lost way too many keys , energy, etc...
15 июнь 2019, 18:3515.06.19
15 июнь 2019, 18:37(отредактировано)
2
Same issue, on Android, updated to the latest version...the issue is not isolated to IOS or fixed with the latest update; so please stop making it sound like it is...just fix the issue...
16 июнь 2019, 11:2616.06.19
08.05.19
5
Same phone same problem here
16 июнь 2019, 20:4816.06.19
20.04.19
1
Constant connection losses, unending loading for near any activity 50% of the time, and repeating *check your internet* messages, on three different networks and two different android devices for the last 3-4 days.
17 июнь 2019, 19:4617.06.19
24.05.19
17
I sent an email this morning but am having the same problem with my Samsung Galaxy Tab S2 
18 июнь 2019, 00:5918.06.19
4

DUDE IM SO TRIGGERED

THIS HAS HAPPENED TO ME ALL WEEK

LOST 500 ENERGY

2 BLUE SHARDS

6 RAID KEYS 
18 июнь 2019, 10:4118.06.19
17.05.19
1
Same issues. All is updated and fresh and still game freezes on my XMAX
19 июнь 2019, 06:3119.06.19
15.02.19
2725

Hi

The IOS patch is under validation in Apple.

Thank you for your patient.

21 июнь 2019, 15:3621.06.19
21 июнь 2019, 15:37(отредактировано)
16

Sezzy said on 11 June, 2019, 8:58 AM UTC:


Hi Everyone!

Please update your game client to 1.7.3 version. Its released to Android if everything goes fine it will be arrive to IOS today too.

Thank you

Thank you Sezzy. Can you tell us why Apple is taking so long to validate the 1.7.3 update for iOS?

To OP: I have similar issues on iPhone XS Max and iPad Pro. The game continually freezes at the loading screen, once every 10 battles if not more often. Luckily I haven't had a crash yet on shard pulls, but after your post I'm going to hold off on more pulls until this is fixed.

22 июнь 2019, 15:5022.06.19
2
I only see 1.7.2 in apple App Store. What’s up with 1.7.3?
23 июнь 2019, 10:2623.06.19
1

Still got the same problem.

Using Huawei Mate9
26 июнь 2019, 15:4126.06.19
19.07.16
1
Please help! I’m having the same issue. I have an iPhone XS Max and the game has been freezing all over the place. Freezing on startup, freezing when loading battles in the campaign, when loading before and after the Arena, before and after the dungeon battles...freezing everywhere! It’s getting difficult to really enjoy the game when it’s freezing all the time and I’m losing energy and shards and boss keys and dungeon keys. I’m updated to the most recent version available and I’ve tried reinstalling several times to no avail. Please help!
26 июнь 2019, 19:4126.06.19
16

The CM Valkyrie said in another thread about this issue: "Yes, sadly it's a known issue, and we’re working with the QA and dev teams to get it solved ASAP. This problem should be fixed in update 1.8, which will be released shortly. We’re really sorry for the inconvenience!"


So hopefully we'll get 1.8 soon for iOS.