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New player hero not received

New player hero not received

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29 март 2019, 07:4129.03.19
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New player hero not received

Approximately 7 hours from this moment I have logged into the game to collect the epic hero, that was promised at the end of the first week, I pressed her and then the rewards moved to the next week. After opening the app now I see that I had 30 heroes when I collected the last reward of the week. Nothing has shown me that my stash was full or something, the hero just do not exist. How can I solve this problem and is this intended? I'm only a new player, but this looks pretty sad, when one's trying to get into an interesting game. In-game name madnessdad.
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2 апр. 2019, 19:4202.04.19
15.02.19
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madnessdad said:


Approximately 7 hours from this moment I have logged into the game to collect the epic hero, that was promised at the end of the first week, I pressed her and then the rewards moved to the next week. After opening the app now I see that I had 30 heroes when I collected the last reward of the week. Nothing has shown me that my stash was full or something, the hero just do not exist. How can I solve this problem and is this intended? I'm only a new player, but this looks pretty sad, when one's trying to get into an interesting game. In-game name madnessdad.

Dear Raider!


Check your inbox i  game. If you not find there your epic please raise ticket to our support. They will help you to find out whats happened.