Dishonest ban
Hello
My account is banned for «nothing». I wish to point out that I don’t have any conclusions. I have only quote from the rules. I know rules and follow all rules.
Official reason from the game: "Devils market". For additional info please see the screenshot http://prntscr.com/1so1rf9
Your specialists have wroten
«Please note that buying, selling, or other commercial use of game accounts is against Plarium's User Agreement and violates Plarium's intellectual property rights. Purchased or sold accounts will be blocked»
Please see screenshot http://prntscr.com/1snq8gm
But I have not bought this account. It looks like a mistake
What should do to prove to you that? Because I’ve created this account.
In this case, I'm the victim, please investigate this situation more, please help me!
Finally, it looks like if your support has been mistaken, there is no possibility of an appeal against the decision by the support team. Because your support team does not answer after this decision. Please see screenshot http://prntscr.com/1snql6b
So I don't have any logical conclusions and I don't have the possibility of an appeal against the decision by the support team. Your support team looks like a robot whose copies and pastes text, no possibility for dialogue. I have not been any messages from the support team since 13 September 2021.
Also, I want to note that's not a simple support team conclusion that will not affect me, will not inflate on my game experience. In this case, I can lose my account forever but no reason for that. just for "nothing". In this case, the support team must describe the reasons, find out the details from players, engage in dialogue. The support team is not client-oriented and doesn't solve problems. It's awful.
Obviously, the system which detected accounts from markets, this system has a bug. And this bug needs to fix asap! It can affect many players
So, you're forcing me to use other sources like Reddit, etc. to draw public attention to the problem because your support team is really evil. I'm not a fool to illuminate the issue if I've bought an account. But I'm the owner of this account and I want to unban it.
And If you send me to the support team, that doesn't make sense because I've already written to the support team and don't have any logical feedback! I need real help with that! If you can't help me, I will search for help from the community.
I have the last question: could you help me? I very much hope that anyone can help me
