I've opened tickets through the support center and they all get auto replied to and marked as solved. I am trying here to see if I can get any answers for my questions.

I was banned for refund abuse and got the money back for a few transactions I made on a credit card that I was unhappy with, I was told by support to contact apple store for a refund, they then sent me to call my card provider. I still enjoy the game but my main account is banned, I and trying to get a hold of someone to see what steps need to be taken to get my account back. If I have to pay back the refunded money, then so be it. I spent way more than I got refunded, and just want to continue to play.

I can't get any response from the support team except for the auto reply"Hello!

We have received a lot of requests and this affected the response time. There were several issues after the update, and some of the problems are already resolved.

Please spare a moment to check the list of the most commonly asked questions:

1. Error "The game is currently experiencing some issues". If you cannot get in the game, please update it to v. 1.15.2.

2. Cannot rank my Champion, getting an error: "This Champion can be used to Fuse another Champion". This is a known issue and the game developers are already working on it. You can sacrifice a Champion if you remove Artifacts equipped on him.

If the issue you reported is still present, please let us know.

Make sure that you described the situation in detail and that the screenshot/video that illustrates the issue is attached to your message (if possible).

We apologize for the temporary inconvenience and thank you for your patience.

Anna

Customer Support Team"