update; support drone got back to me asking for a different picture because my receipt was for mech arena (SAME GOD DAMN PLARIUM ACCOUNT!!!!!!!!) even though in both the pictures i already sent; RAID is clearly visible only 2 payments before (infact atleast 4 purchases from RAID are visible) support from this company are a joke.

having the same issue, they said they reset the status of my email on their end (whatever that means) and asked me to try again, of course it didn't work the 20th time i tried

Had similer issues talking to support, seems like they never actually do anything and just talk through how it's problem on your end entirely your fault 

ha-ha, they even answering emails?! I did 3 tickets and cant even recieve an answer xD 

Hi,

When did you open your tickets? Have you checked all your possible folders in your email?

ofc i checked :) ~5 apr 2024 was fitst ticket. Last two was week ago 

another 1 month has passed, any support is inactive 

Please DM me with your support ticket #. 

Hello.

I also try already some days to get an email receiving by the 2-Factor Login. This kind of Emails will still not arrived me. But the Support (zendesk) Emails all arrived me. After many tries, they tell me, my email is not valid. I play many Years with this Email-Account. 

And ya, i send purchase Screenshots, told them big events, told them the last Support Contacts... 

But nothing happened. They now want to know which time i startet to play. Wow after many Years, i dont have the first email.... Why not send me an account Email reset by this Zendesk email then?! Hm...

Hello.

I have been trying for the last 3 days to reset my password for my secondary account, but haven't recieved any communication other than the auto message saying support is busy. When reset on this account the reset came through straight away and yet nothing for my second, not even a support ticket has been sent through.