I sent my wife a referral link. She clicked it on her iPad, and downloaded the game from the link. I watched her do it. She got to level 10 but didn't get any rewards and her account doesn't show as linked to mine. 

I submitted a ticket to support but got a canned response that tried to infer I didn't do the process correctly. It sounds like from other threads that I am seeing here that the process is pretty clunky. Is there anything that can be done to remedy it?