i have trouble with my account setting issiues as i write to plarium and there said go to dicord plarium support haven't even help me to fix the problem at all the 1st photo is plarium setting  of the sceenshot  and in the 2nd photn it's mine i give the plarium support screenshot and info about it but they haven't done nothing about it.

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plarium setting 1st photo

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this is mine setting in the 2nd photo

i want to know where my other  last 2 to setting are please help me