Due to hacking. I received a email saying my account was logged into from someone in Russia. So when I log in it says banned for investigation. 

Wow sorry to hear that. I hope they replace them for you.

Yeah. It's tough. I'm answering the best I can, but everyone is in a different spot in their own resolutions of this problem.

Some people haven't opened a ticket at all, some haven't gotten an automated response cause they didn't open the ticket I've been linking, some haven't responded to the automated response, some have actually talked to support, some have provided screenshots and purchase history. I keep putting the link in these threads because they are read by anyone who logs on looking for their first steps, which is to open a ticket through the form I keep sharing.

This is the most posts I've seen at once about accounts being hacked, so I wonder if there was a big cyber attack or something. Or maybe some leak from Twitch or whomever has put a lot of accounts at risk. I know that I go and change all my passwords when there's a big hack/leak.

Also, for those of you that need the form to submit a Support Request and Open a Ticket to have your account recovered, here it is: https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492

Understandable Harlequinn. Moderators aren't the blame. Everyone I have spoke to just needs to hear something from them. Majority of us haven't heard anything...rather through email or on a public platform.

You HAVE opened a support ticket, right? I'm sure you have, I'm just making sure....

And the system is starting to catch those and locking it under "Investigation". As you can see, a number of the folks on the forums seem to have this as the case.

Also, I'm sorry you're dealing with this. Would hate to be in your position.

Has anyone heard from support yet?

@Harbby. I finally got a email this morning asking for screenshots and account information. Sent it all off. Waiting for response. 

From Taras Mugu?

Awesome, glad you have heard back. Please see the new stickied post by me in this section.