Same story here, 2 fa active and I have no clue how is this possible

So far I've gotten nothing but ignored. 

The same thing for me...

No response from support meanwhile....

Same thing happened to me.

It now says no account matching this email address.

I opened a support ticket and no response what so ever.

anybody any idea how long they normally take to resolve issues?

The investigation is usually becuase your account was logged into again from an unusual location. Support had a national holiday, then the weekend, please expect to start hearing back from them on Monday. I know that's a bit you had to wait, but at least your account is locked down and whoever hacked it cannot get in.

Also, I just moderate, so unfortunately I cannot speed the support process up. If I could, I would for you. 

If you haven't yet opened a support ticket right from the game, please do so here: https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492

I'm fine with waiting a while as long as I know help is forthcoming. Thanks for the update. Much appreciated. Not knowing, and the community response of. Well you've probability lost your account. Is what has made this an issue more than anything. 

Exactly the same happened with me today morning:/

I've created a support ticket with the necessary information and attached several screenshots, i really hope to get my account back:/

I have had a response from the support team. Took them about 3 days to reply to the support ticket

Very same story. Was hacked today from Taiwan just after the last Plarium Play update. Support answered with asking me to provide additional "coordinates" of my account whatever it means. Have send second time my ID and some screenshots. Have backed up logs for any cases. Waiting...

same thing happened to my friend.  she has sent several tickets but they ask for "form" info.  she has played a year with me and this stinks.  has anyone had luck getting their account re-linked with their original email?

I got the same. On new account I can see my normal - via "Clan". It is still there... but I cant access.

And support is on holiday?

I've got my account back. Thanks all the support team. And thank God that I've made back up of logs. Recommend all players to turn on two-factor authentication for the time being.

Two factor is SO IMPORTANT.

As is changing all your passwords when there is a huge data breach like Twitch had a week or two ago.

Sure. Done already.

One day. But I'm in Europe.

She was just emphasizing your point for other people. 

I think they send automatic message to all of us again... :(

Always reply to their automated messages.  

Replayed in 10 mins with every info they demanded....

I hope you hear back soon.