I'm also having this same issue.  Got an email saying that there was a suspicious login from Taiwan.  Tried to log in to my account with my email and was told that there was no account associated with it.  I sent in a support ticket but have only gotten the automated reply.  I've spent a lot of time and money on that account and don't want to lose everything!

If each of you havent yet opened a support ticket, please do. https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492

Once you have, support will get back to you soon about how to receover your account.

Same thing same problem. Even have an active raid subscription. Sent support ticket. Got an automated response that would not work. Responded to them know I'm still locked out. Nothing. Lv 73 and a Clan Leader. 12 plus hours no response. 

Ticket opened. Robotical automátic answer received. Please we need help.

If I enter with my email and key, I only access  to a new game 🙁 from zero.

Someone has resolved the problem? 

I opened several tickets, only received automátic responses 🙁

That's cause support isn't in for the day yet. Extra tickets won't progress the issue faster. They WILL be with you soon though. And they'll be able to help you.

Open a support ticket here: https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492

same here :( :(

Did u guys recieve any answer from support?? 

I cant belive that support is that slow! when i paied for ingame goods they get my money ASP... :( and now what? 😠👎

Please keep in mind that Raid averages over a million players a day. If even .5% submits a ticket... that's gonna take a while to work through. 

I get raid as a lot of players. But players shouldnt be waiting weeks to get their account back. 

Many people are just waiting with no info what so ever. I think an acctual response from the support team saying its being looked into and could take x amount of days would help things. 

I have had a response from the support team. Took about 3days.

i want to play :( please support if you are reading this, hurry UP!!

What kind of response? Account recovered?

They asked for information like year and month i started playing. Screenshot of any purchase that had been made with the order number visable.

They then emailed me baxk a day later saying they would give me access back to my account.

Then another 24hrs later i was able get back onto my account.

 Hi  I opened this question. I notice that other players have already solved the problem. I'm still waiting. Can you give a boost to the solution? Thanks

There isn't a whole lot we can do as moderators. I have tried to get more support for everyone in the forums who are having this issue but at this time there have been so many stolen accounts that they can't focus on any specific group of reports since it's such a wide spread issue. 

So we're doing our best to follow those of you still waiting on your accounts, but a few people have started multiple threads. Let's try and keep it to a single thread so we can help you better.

https://plarium.com/forum/en/raid-shadow-legends/680_account-issues/597574_lost-your-account--hacked--working-with-support--do-not-share-ticket-info-on-the-forums/