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Help me to log in to my account

Help me to log in to my account

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6 июнь 2021, 17:5806.06.21
93

Help me to log in to my account

Today I tried to log in to my account. For some reason there was troubleshooting. I did not know exactly what to do. Then I went to settings and pressed "reset cashe" under troubleshooting. (I thought this would clean the cashe and will helpwith troubleshooting) After that, I was asked to install the game again. I did that. And then I noticed, that the game starts from very beginning. That is very very bad. I do not want start from the beginning. I would hate loosing all my progress.

I have my account ID. However I am not sure if it was connected to Plarium ID.

Please help me restore my account.

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7 июнь 2021, 07:3607.06.21
15.04.19
141

Hi Primus,

You will need to log back into your account using a Plarium ID credentials. If you haven't linked your account to Plarium ID, please contact support. They should be able to help your restore your original account. Provide them with some details, such as User ID or account name and if possible some screenshots or GPA numbers from purchases made on the account.

7 июнь 2021, 08:4807.06.21
93

Hi Krysh, I can't remember my passwrd :) 

Can you send me the link of support group regarding my problem.