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Lost Account

Lost Account

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26 май 2021, 13:0826.05.21
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Lost Account

Hello, 

Today When i was playing it seems i may have gotten hacked. After a dungeon run i was kicked out of my account. 

After several attempts to reset my password, no link came to my email address. This is not a purchased account. 

After several attempts i tried to log back in and it was a "new" account since i had to go through the opening sequence. When i got to the Plarium ID screen it would not let me get back in.  I attempted to reset the password. The password reset took me to the "new" fresh account.  


Please help me recover my orginal account 

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26 май 2021, 18:3326.05.21
24.12.19
210

Hello, sorry you ve had this issue. Only support can help you recover your account. Please write a ticket, and try to be as descriptive as you can: when did you last access your account, what is your Plarium ID, email address associated to the account, nickname, and it would be perhaps helpful if you had any proof of payments previously done (if you are spender).


https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492


Good luck!