7 окт. 2020, 20:1807.10.20
If you have created a new account when you login with facebook, you have check that you are still connected from plarium, send a ticket to support reporting the problem, saying the original email from which you created the account and attaching some proof of purchase to show that you are you.
If you do what I have told you, the support agents should be able to solve your problem easily.