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Error screen

Error screen

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3 май 2020, 21:2703.05.20
22.04.20
4

Error screen

You may at sometimes login and then there's a sign that says error I was wondering how I could stop this
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21
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4 май 2020, 07:4004.05.20
15.02.19
2725

Hi

Do you have any screenshot from error screen ?

4 май 2020, 19:3504.05.20
22.04.20
4

Yes here 

4 май 2020, 19:3604.05.20
22.04.20
4
Its been going on for a while 
5 май 2020, 02:0005.05.20
19.03.19
2
Same here...unable to log in for hours!
5 май 2020, 02:0005.05.20
19.03.19
2
What do I need to do?
5 май 2020, 05:5905.05.20
24.05.19
7

I got the same issue right after an update made yesterday on May 4th. 

Screenshot is the same. 


Loading bar showing "Loading Server Settings" --> "Login"

A smaller bar on top occurred showing "100% Waiting for response" 

And then the displayed error message appears on the screen. 

Seems to be a problem with the update? 


Please clarify and post how to fix it. 

Thanks in advance. 
5 май 2020, 07:1905.05.20
15.02.19
2725

Hi

Did you tried to reinstall complately the game?
5 май 2020, 08:3305.05.20
22.04.20
4

no



5 май 2020, 08:5505.05.20
24.05.19
7

no I didn't reinstall. 

As of right now I suppose a software issue. 

Add. without login I haven't my Planarium / Raid account information. 
5 май 2020, 11:3705.05.20
10.08.19
2
Same For me since the update 
6 май 2020, 05:3206.05.20
24.05.19
7

Please find here the screenshots of the occurring error. 

The first one shows the loading bars. Normally one one is visible. Since the update there is above the second one and after that bar is at 100% the error message appears. 



The second screenshot showing the occurring error message. I think interesting is the message in small letters below the resign button. It seems to be like an error code. But I am not sure. 

In general it would be great to receive any feedback from plarium/raid officials. I mean I open a ticket at the support and also using this forum but  up to now no official feedback is available. This is the technical support forum of plarium does any official read this and responding? 

It would be nice if they take this issue seriously. 

6 май 2020, 06:2206.05.20
07.10.19
7

Im having the same error! What should we do?? This is not cool

Sezzy said:



Hi

Did you tried to reinstall complately the game?

6 май 2020, 07:2006.05.20
06.05.20
1
Had the same error message since last night and unable to open game. Sent a ticket to Support but no response yet.
6 май 2020, 13:5906.05.20
07.10.19
7

TO EVERYONE ,  I went to the App store and there was an update available, I updated the game and the Error Screen was gone. 


I still lost my double exp card, Plarium should tell you that an update is available instead of showing that Error Screen, please fix that. Half day unable to play and wasted my double exp...
7 май 2020, 04:2907.05.20
14.03.19
28
Since this additional update I haven't been able log on
7 май 2020, 07:5907.05.20
15.02.19
2725

J.C. of LMC said:


Since this additional update I haven't been able log on

Hi

Your issue is still persist right now?
7 май 2020, 10:1807.05.20
16.01.15
2
same here if y try to update the game its get stuck and cant log in 
7 май 2020, 10:5007.05.20
14.03.19
28

Yes

Sezzy said:


J.C. of LMC said:


Since this additional update I haven't been able log on

Hi

Your issue is still persist right now?

8 май 2020, 08:1908.05.20
08.05.20
1
I’m experiencing the same issue, game won’t load and asks to relogin or contact support for the last 14 hrs, uninstalled game and reinstalled and issue still persists, followed all guidance from the stupid auto response to my raised ticket and nothing has helped 
8 май 2020, 08:5908.05.20
08.05.20
1

Error message is here as well. Submitted a ticket.

Game was crashing over and over. Sometimes mid battle, and sometimes just moving between tavern or opening events menu.

Attempted a reinstall, and received the error message:

“Unable to load part of the resources”

Support or re-login