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Account Reset to Lvl1 after Changing Password to login using Plarium ID

Account Reset to Lvl1 after Changing Password to login using Plarium ID

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29 апр. 2020, 03:0129.04.20
29.04.20
0

Account Reset to Lvl1 after Changing Password to login using Plarium ID

After the Plarium play update today, I tried logging into my account and was unable to do so. So I reset my password and now when I log in all my progress has been reset including the details of my original Plarium ID account.

I was a level 60 account with over 200,00 champion power. I was in the LZDG clan and also just finished fusing the lastest SkullLord legendary champion. My in-game nikcname is TheLilWilly. I occasionally took screenshots of my game but they never contained my account ID. 

Please let me know what you can do. I know for a fact that I linked my plarium ID to my game and both my iphone and PC account progress were synced as of 11am MST April 28,2020. I've use both devices daily over the past year. I've invested quite a bit into this game and to have my account data deleted is unacceptable.

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29 апр. 2020, 15:5229.04.20
05.04.20
2

I have exactly the same problem.

Wrote the support. Just got an automatic reply.

My level is also 1 again and I lost all progress.

I have no idea where to get help here.

29 апр. 2020, 16:2929.04.20
29.04.20
1
Same issue. Does anyone from Plaruim ever respond here?
29 апр. 2020, 17:3029.04.20
05.04.20
2

as in support...no