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Missing Account problem, re-registered email and everything is gone.

Missing Account problem, re-registered email and everything is gone.

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22 апр. 2020, 08:3622.04.20
14.04.20
2

Missing Account problem, re-registered email and everything is gone.

Hi there I have posted a week ago about my account missing upon log in. I was using Plarium play whcih prompted me to created a new account using the same exact email but it reset the entire game forcing to play tutorial and I lost everything I had purchased.

Can someone please help me, I have received no response to email or in this forum? My ticket was 1805362


Thanks.

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22 апр. 2020, 23:4222.04.20
16.05.19
726
Hi there sorry if we missed your previous post! I have already forwarded your ticket number to support. 
23 апр. 2020, 01:3523.04.20
14.04.20
2
Thank you so much!
23 апр. 2020, 19:4123.04.20
14.02.20
4
Same problem here, Plarium Play was not working so I reinstalled it and logged in with my Plarium ID and it's a level 2 account all of a sudden. This is ridiculous.
23 апр. 2020, 19:4423.04.20
14.02.20
4

My ticket number is 1835548. I see alot of this happening today, are there issues?