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Unable to access my account

Unable to access my account

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18 март 2020, 11:0018.03.20
1

Unable to access my account

I tried logging in the other day using both my plarium ID, my facebook loggin and my apple ID, and none of them work. Then I tried registering a new account using my original plarium ID mail, and turns out that worked. However now I cannot access my account, because when i start raid it is just a new game! My friends in my clan says that my account hasnt been online for a few days now, but since it is still in the clan I assume it still exists! I have tried contacting support but only get automated emails in response, I have now been almost 3 days without being able to play raid!


Anyone that has experienced this before or got any idea as to what I can do?

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18 март 2020, 18:4318.03.20
2
I have the same issue and have been waiting for an answer. 
19 март 2020, 12:0419.03.20
1
I still havent gotten a solution, they just send me automatic messages telling me to try things I have already tried.. This fucking sucks, now I am missing out on events, clan boss etc and I have put half a year into this game and a fuckton of money..
20 март 2020, 05:2520.03.20
20 март 2020, 05:26(отредактировано)
15.02.19
2725

Geir Andersen said:


I still havent gotten a solution, they just send me automatic messages telling me to try things I have already tried.. This fucking sucks, now I am missing out on events, clan boss etc and I have put half a year into this game and a fuckton of money..

Hi

Pls pm me your ticket number.
22 март 2020, 01:5522.03.20
4
It's just happened to me, I pressed log out by mistake . Logged back in into a new account, fb does to th same new account pls help
22 март 2020, 19:2722.03.20
1

Same here....

22 март 2020, 21:5622.03.20
30.06.19
1

I'm also having the same issue have been for over a week.

It's Really starting to get on my wick now been playing the game for nearly over a year sent 3 emails and still no response??? 
23 март 2020, 01:2923.03.20
4
i still managed to have account on mobile, as was playing on my tablet. signed into plarium from game, now it is lost on there too. have no access to game at all! i am also a clan leader of a full healthy running clan and cant even get on! plus I have spent money on this game! this is not on. the support here sucks
23 март 2020, 19:3923.03.20
2

I'm having the same issue, I can still play on the PC but mobile account has gone and I the site is telling me my email is invalid


26 март 2020, 18:5626.03.20
4
still no reply, I have not been able to get on...I want a refund for all the money I have spent in the last 5 months, as I am obviously not getting what I have paid for!!! total is £339.81