When I first joined my clan, I told them that I was pretty sure I had Occult Brawler in my vault. When I went to check, there was no Occult Brawler.  I figured I was confusing him with Ogryn Jailer or somebody like that.  The other day I was browsing the ogryn index and realized Occult Brawler is the only epic in my index who isn't grayed out.  That usually means I have him on my account.  He isn't in my vault, inbox or main champion list.  I then opened a support ticket through the game. The ticket number is 33871471. My ID is UM34470001|33871471. Server is Production1

Today I was in the Demonspawn index and noticed Hellfang is highlighted.  I'm pretty sure I just pulled him from a blue shard in that last summon event a couple of weeks ago. Just like Occult Brawler, Hellfang is highlighted in the index but is nowhere to be found in the account. I didn't want to open another ticket.  I decided to try to find a place here to post the issue.  I assume there may be others with this issue. I'm early enough in the game that this was noticeable.   

So far I don't see any other highlighted champions who are missing.  Below, are screenshots of the indexes.