It definitely has something to do w the battle pass. Months ago, I had two active passes and submitted a request asking them how to correct it. PALARIUM SUPPORT cancelled the 9.99 pass for me and refunded the charge, leaving the other pass active. Now (3-4 months later) I’m starting to get the refund abuse bans. 

I assume it’s an algorithm that’s making the “decision” but, it takes time to get a response from support and has caused me to miss tournament and event rewards. 

I got the monthly pass and cancelled it as it's subscription based. Didn't know if I wanted to have it constantly or not, and they banned me for that. The battle pass I was on about is the new one for the event that's going on, which lasts 5 weeks. All I got from their support was I shouldn't have cancelled the subscription and they won't be reactivating my account. Not sure when it expires though as it's down as 03/09/20 which could be either 3rd September, or 9th march. If it's the September one they've essentially stole £25 from me because I won't be able to use the battle pass at all. 

I expect a refund. I’m done with your money grabbing rng system. I have posted complaints on the last 8 boosted summons(or more). 3 of which had characters iv wanted since the game came out so outside of all the time I put into this game I foolishly put an absurd amount of money on as well. 416 ancient shard, 46 void shards, and 6 ancients later I’ve gotten 1 leg champ and 3 new epics(spanned over around 7 of the last boosted summons events). The rest have all been duplicates. There is no clause or excuse that u can give me that makes that alright. Especially nothing worse than to have that many sacred shards saved up from my monthly grabs to get a duplicate epic. I have more than several photos illustrating what iv received during my mass summonings on boosteds. I do not expect to be handed the best champs in the game constantly. But atleast more than one new character I can actually use out of all of that I don’t think is too much to ask. Seriously go through my coding or whatever u have to do to see that what I say isn’t bs and I need compensated.