I have sent two messages regarding paying for the monthly pass and not receiving it. This is possibly because my account was rolled back and I was banned for no reason.
It’s been days and nothing from anyone. Not even an acknowledgement of the message.
How do I escalate this?
I'm in the same situation, got the battle pass on the first day, got a technical ban that night. Account was restored in a little over a day but was rolled back. Purchased the battle pass again. Put in a ticket for refund,, still waiting on the refund almost two weeks later. Also lost multiple epic duplicates as well as bad el Kazzar legendary i had pulled. Have put in several tickets and only had the generic response "we are aware of the problem". I have asked for updates over the last two weeks and had zero response. Probably put in a half dozen tickets. I can tell you that we are probably both screwed here. there customer service is beyond terrible. I would suggest claiming a fraudulent charge with your bank or CC company.
Lesson learned for me, will not spend another dime on a plarium game, I believe they are on the downhill slide with this game and are just attempting to maximize profits while putting very little back into the game.
There just needs to be some management of expectations. If it’s going to take a few days tell me.
But I’m not paying for another one - or anything else until I hear. The lack of multi battles is hurting my account especially for the fusion.
