Hi I was charged for the recurring monthly raid pass on the 20th however I haven’t received it on my account as normal.

My account has had a number of problems including being banned, rolled back, log in issues. And now this. It has prevented me getting mystic hand for the fusion event. And despite spending a significant amount of money recently on the game this now looks impossible to achieve without luck.

Can you please look into this? Refund the monthly raid pass would be an answer as I have now lost out on 15% of the month.

Some help with mystic hand would make me feel a lot better about the recent problems would also be a start...

Thanks