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Lost account with no mail

Lost account with no mail

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17 фев. 2020, 15:4717.02.20
13.05.19
4

Lost account with no mail

Hi, i have recently reinstalled the game and, with a new, non vinculated account i submitted my amazon account to retrieve one of the new characters, and then i have remembered my old account, so i logged in, but now i cannot have the character in my old account, because it was already used, NEITHER in the new account because it had no mail associated and i feel stupid. Can i solve the problem? Can i delete the account with no mail? Thanks

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17 фев. 2020, 15:5617.02.20
17 фев. 2020, 15:57(отредактировано)
25.09.19
3

Hi plarium...

I lost my other account after the new patch..  The account wasn't linked into my mail.. I was about to do it, but never got a chance..

I can't make an ingame tickets either, since it's not working atm.. 

Please how do I retrieve it back.. I had pretty good champs in it and almost lvl 50.. I Want It Back!  So I can link it to my mail. 

You could atleast give us a warning.. When the new patch came any account who's not been linked to any mail will be deleted... But you didn't! 


18 фев. 2020, 05:0218.02.20
15.02.19
2725

Hi

Pls contact with our support for account recovery.

Thank you

18 фев. 2020, 07:1618.02.20
13.05.19
4
I did it three times already and they only gave me computer generated responses
18 фев. 2020, 14:3718.02.20
16.02.20
5
I’m having the same issue. I have been out of my account for 3 days with multiple attempts to contact support with no response. Any assistance would be great. 
18 фев. 2020, 21:5818.02.20
13.05.19
4
Sezzy said:

Hi

Pls contact with our support for account recovery.

Thank you

Hey can you help me or not? I can pay you in gems for your effort, thanx
18 фев. 2020, 23:1818.02.20
13.05.19
4
Fine, problem solved, game deleted. Good luck with this kind of customer service.
19 фев. 2020, 04:5919.02.20
2
I had to delete and reinstall the game... I have emailed support, but I didn’t know if this would be quicker. I did not have a platinum account, but I’ve set one up now. I know I sent an invite out and I’m playing on the same device. Any suggestions would be appreciated 
19 фев. 2020, 14:1819.02.20
16.02.20
5
Support was able to recover my account and attach a plarium Id to my account as well. 
19 фев. 2020, 17:1119.02.20
25.09.19
3
Sezzy said: how can I contact support, when I can't even make a game ticket? Cuz it's not working at all... Just keep loading. 

Hi

Pls contact with our support for account recovery.

Thank you


20 фев. 2020, 03:1120.02.20
2
How long did it take?