same

Welcome to the club. On top of the mentioned I had an extra day added to my ban last night

I won dragon event and for the first price I should get 6 star attack items but nothing. My ACC is um28097882 | 27623164

Spent the money on gold account bought all levels played a bit then got banned. Finally after 24 hours plus got back into game. Battle pass was gone. Characters were gone tume spent gone. Lost keys and clan boss chests etc etc.. compensation was crap imo. In game ticket is broke. Lost out on tournaments. Missing bad el kazar and other duplicate legos. Not sure on epics as I had so many duplicates.. several emails to support with zero response.. spent several thousand dollars on this game and that's my choice but lack of even minimal support is terrible. Also my dumb ass took a chance and bought a second battle pass and all levels.. second time worked fine but zero response on refund for first purchase of battle pass.. this week has been let down plarium this crap customer service is on a whole new level of terrible.. not even sure how you can make it up at this point. But you can start with giving me back my damn characters and responding to my emails saying your at least looking into it.. very very pathetic customer service

Surrma said:

Spent the money on gold account bought all levels played a bit then got banned. Finally after 24 hours plus got back into game. Battle pass was gone. Characters were gone tume spent gone. Lost keys and clan boss chests etc etc.. compensation was crap imo. In game ticket is broke. Lost out on tournaments. Missing bad el kazar and other duplicate legos. Not sure on epics as I had so many duplicates.. several emails to support with zero response.. spent several thousand dollars on this game and that's my choice but lack of even minimal support is terrible. Also my dumb ass took a chance and bought a second battle pass and all levels.. second time worked fine but zero response on refund for first purchase of battle pass.. this week has been let down plarium this crap customer service is on a whole new level of terrible.. not even sure how you can make it up at this point. But you can start with giving me back my damn characters and responding to my emails saying your at least looking into it.. very very pathetic customer service

I wonder if people are trying to take these cases to court? Then maybe they will get responded 2.