I can’t seem to purchase anything in game and support is broken. Waiting on raid pass and shards for the x2 event

It’s saying there is something wrong with my account.  I logged out and it created me a new account somehow. The game for me is unplayable. I have no idea what to do or get help fixing the issue.

This is my player I’d um31260026 | 30698213.

It’s been like this for 2 days