Hi

Hello I am not able login with my Amazon prime account even though I have prime access error says no prime account found 

Hi

Is there anyone you can escalate this to? It does not sound like a design feature. It sounds like the log-out function is broken. You can see the error code in the screenshot.

[ClientLogicException “l”:AmazonIntegration_MultipleAmazonAccounts “f”:True]

This is not really the case – I am not connecting “multiple Amazon accounts”.

Do you have the ability to report possible bugs to a software developer? It could be a possible programming issue. Presumably, when someone connects to an Amazon account, it sets a flag in the database that indicates that. If you try connecting a second account, it checks against that flag and will deny if another account is connected.

Presumably when you log out of Amazon, it should reset that flag to whatever it interprets as “Disconnected”. It sounds like it’s not doing that. It could that’s working as intended, but it may be just a simple coding issue. Can you verify this with someone?

VostroDredd said:

Is there anyone you can escalate this to? It does not sound like a design feature. It sounds like the log-out function is broken. You can see the error code in the screenshot.

[ClientLogicException “l”:AmazonIntegration_MultipleAmazonAccounts “f”:True]

This is not really the case – I am not connecting “multiple Amazon accounts”.

Do you have the ability to report possible bugs to a software developer? It could be a possible programming issue. Presumably, when someone connects to an Amazon account, it sets a flag in the database that indicates that. If you try connecting a second account, it checks against that flag and will deny if another account is connected.

Presumably when you log out of Amazon, it should reset that flag to whatever it interprets as “Disconnected”. It sounds like it’s not doing that. It could that’s working as intended, but it may be just a simple coding issue. Can you verify this with someone?

Hi

i will ask from support. 

Hi

Do you have any explanation of the reasoning for this policy? This doesn’t seem like something that can be abused. Someone can’t claim the same reward more than once. As soon as you claim a reward, it disappears from the screen – so no way to try claiming multiple rewards on one Raid account.

As for someone attempting to use the same Amazon account on multiple Raid accounts, this policy doesn’t prevent that at all. That would be a check done on the Amazon side. Or, your system would do a check against the Amazon account at the time someone attempts to connect it, and it would show that it has never been associated with any Raid account. I get the need to prevent abuse, but preventing someone from switching Amazon accounts doesn't prevent any abuse that I can think of.

This seems like an ill-considered policy or some misunderstanding. Like “Ickydabs” above, I suspect similar legit situations have come up several times. I have no doubt that someone may connect their Raid account to a friend’s Amazon account to see if the rewards are worth it. After a while they decide to get their own Amazon account. The spirit of the program is achieved – a new subscriber for Amazon Prime – and more exposure for Raid – maybe their friend will take interest in playing Raid. To intentionally block someone from switching their Raid account from one Amazon account to another doesn’t seem to prevent any abuse and needlessly frustrates potential customers for both Raid and Amazon.

VostroDredd said:

Do you have any explanation of the reasoning for this policy? This doesn’t seem like something that can be abused. Someone can’t claim the same reward more than once. As soon as you claim a reward, it disappears from the screen – so no way to try claiming multiple rewards on one Raid account.

As for someone attempting to use the same Amazon account on multiple Raid accounts, this policy doesn’t prevent that at all. That would be a check done on the Amazon side. Or, your system would do a check against the Amazon account at the time someone attempts to connect it, and it would show that it has never been associated with any Raid account. I get the need to prevent abuse, but preventing someone from switching Amazon accounts doesn't prevent any abuse that I can think of.

This seems like an ill-considered policy or some misunderstanding. Like “Ickydabs” above, I suspect similar legit situations have come up several times. I have no doubt that someone may connect their Raid account to a friend’s Amazon account to see if the rewards are worth it. After a while they decide to get their own Amazon account. The spirit of the program is achieved – a new subscriber for Amazon Prime – and more exposure for Raid – maybe their friend will take interest in playing Raid. To intentionally block someone from switching their Raid account from one Amazon account to another doesn’t seem to prevent any abuse and needlessly frustrates potential customers for both Raid and Amazon.

Hi

Thanks for your reply. I have tried that twice now. I get a reply saying:  "This is a no-reply category.." and they will only reply if further investigation is required.

Can you please tell me how to submit a ticket that is not a "no-reply" category? I would very much like a reply. Thanks!

Hello I am not able login with my Amazon prime account even though I have prime access error says no prime account found 

Can u help

login to your amazon app with the same prime account you wish to use in raid.