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Game crashed during shard pull and champion was not awarded

Game crashed during shard pull and champion was not awarded

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20 янв. 2020, 14:5820.01.20
18.12.19
3

Game crashed during shard pull and champion was not awarded

I submitted a support ticket at the time this happened but did not get a response and the ticket has been closed. During the 2x void event I bought several packs.  No issues except during 1 individual summon the game crashed and when I logged back in a new void champ hadn't been added.  This occurred on 1/10/20 at ~10:15pm CST.

Can someone please send me another void shard, or roll me a void shard with 2x rates and just add the champion to my roster.  Whatever is easiest.

Thanks for the help!

player ID: um31269161 | 30706932


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21 янв. 2020, 07:2421.01.20
15.02.19
2725

Hi

I will ask from support.
22 янв. 2020, 05:1222.01.20
15.02.19
2725
Hi

The last hero summon result at approx 22:15 user's time was Malbranche.

22 янв. 2020, 15:1622.01.20
22 янв. 2020, 15:18(отредактировано)
18.12.19
3

Well I bought like $125 worth of shards and yes, I pulled a couple of malbranches, but I'm just letting you know that during 1 pull the game crashed on me.

But let's assume I'm wrong and made a mistake.... I have dropped $500 on this game in < 2 months.  Do you really want to irritate me by making me feel like I didn't get what I paid for?


Assume this is some scam and I'm intentionally trying to get something for free... is 1 void shard really what i would be going after?


Hell, after $500 in < 2 months you should be ecstatic to assist, throw me some legendary to make sure I'm extra super happy.  But I'm not asking for that.  I'm just asking to get what I paid for.  A single void shard I can save for a 2x event, or a random champ which has been rolled at double rates.
23 янв. 2020, 05:2323.01.20
23 янв. 2020, 05:34(отредактировано)
15.02.19
2725

Hi

I got this information from our support. The summons are always happened in server side. i had a crash too in a past under summon without any losses.