Hi,

You'll have to wait to hear back from support - we cannot help with this on the forum.

i send ticket but i have no nunber? can u say why?

Unfortunately no, I don't know why.

And what to do then? 

i'd open another support ticket after checking all my folders in my email to make sure i never received anything prior. 

what addres send tikets nunber?

Should come from a plarium support email, as far as I know

can say me how better write tiket i not have letter on my email =(

Unfortunately, no. Just going to be a matter of getting it from support.