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Account Email

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7 янв. 2026, 06:524 дня
02.03.20
2

Account Email

When I tried to modify my login email, I missed a digit and accidentally bound it to an unknown email address. I once requested via email to have it changed back to the original one and provided proof of my continued activity through purchase records. I have been playing this account for many years, but the support team consistently refuses to assist, claiming my account is suspected of being traded. I don’t understand the basis for their judgment, so I asked them what specific actions led to this conclusion, yet I have never received an explanation. The registered email is mine, and even after binding the wrong email, I can still provide evidence that I am actively using the account. But I don’t understand why the support team simply refuses to help me. 

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7 янв. 2026, 06:584 дня
02.03.20
2


i



When I request a detailed explanation, the support team consistently ignores me and rejects my requests with standard responses. It seems like they are completely disregarding my questions and needs, offering only uniform official replies. This feels incredibly impersonal and cold.😢

dthorne04Moderator
8 янв. 2026, 15:133 дня
30.12.20
7939

Hi,

Unfortunately in matters such as this were rarely able to assist via the forum - support has access to information we do not, as moderators. 

8 янв. 2026, 23:253 дня
02.03.20
2
dthorne04

Hi,

Unfortunately in matters such as this were rarely able to assist via the forum - support has access to information we do not, as moderators. 

I didn't strongly demand that they do as I said. I just wanted a detailed explanation so that I could avoid such issues in the future. However, the support team, like an AI, never directly addressed my question. 😭