Good luck. It's not fair, but the devs don't care.

They banned me for "too many refunds" and I hadn't even requested a refund. Support has been totally unsympathetic to my case. I've missed out on events, gems, and XP because of it. They have stated several times that I would be getting a refund, but I still have not gotten a refund, even though I DO NOT WANT a refund. I mean, it's ridiculous. I'm pretty much done with this game. I'm gonna take my money to Eternium instead.