So its been 9 days since i submitted my ticket to get unban(the typical monthly plarium play PC launcher chat ban) ... today i submitted a second one to see what was happening because they havent followed up on the one i sent 9 days ago .. and they replied its still ongoing investigation ..

Like what the actual support service is so oblivious to fix their spambot mistakes quicker .. what is there to investigate ?  

Is there an email or place where i can submit a complaint about support ? This is seriously unacceptable .. i can live with the bot learning but i cant .. i just cant stand sloppy support .