hey there,

can you DM me your support ticket number, and let me know what support has said to you so far? 

thanks

They told me that the information I provided to switch email was fine and that they were going to do it, then they told me I was being sent to  2ndry team instead, it's been 72 hours since and no reply, I will update this topic accordingly ever day with plariums response ( if any )

This is day 6, no response for 48 hours since last email confirming email was ready to be switched over.

Huh count me in aswell.

Same thing, logged out during RAID maintenance and without PLARIUM ID nor FACEBOOK i've got my account lost.

Contacted support, got a bot response, followed up and being ignored since 8.02.2023. How can I get help?

That's pretty much exactly what happened to me my man, I'm speechless of what to say about there support it seems non existent. Iv tried emailing them for days and spoke to a mod on here via message system, sadly to tell u I don't think there is any fast lane for it they just seem to do it at there own pace with no craps given sadly.  Also I think they should add a feature where you are unable to make purchases until you add a plarium account or email to secure the account,  because as far as I was aware and probably everyone else it happens to we assume there is a Google account attached to it like most other mobile games but technically we have Beennplaying accounts for months that don't exist. And I'm not really sure why u allow this to happen plarium