same thing just happened to me 

Exactly what I came here to mention.  The Prime Gaming offer for Genbo produces a code, but whether you input the code into the Raid Shadow Legends Mobile App, or use the Plarium Play PC app no message appears: no confirmation (though the sound effect plays, and no error code pops up.) 

My mailbox does not contain him, and I am afraid if I try one either of my devices one more time, I'll be locked out of the promotion. 

None of the promo codes given today are working ,including genbo  ''processing'' and waiting not working

I also am missing genbo after copying code at prime then pasting in game at promo code, but no genbo im mailbox or in champion collection, he is not shown as collected in the index either. However if I go back to prime site it says I have already collected him.

Same here. Le sad face.

 J’ai pas reçu Genbo après avoir mis le code Prime Gaming mais Genbo le déshonoré pas reçu :-(

Same for me. Paste in the code on PC, it "processes" then nothing.

Yep, mines says "processing too"

same

Ditto

Hi folks, sorry about the issues.

https://plarium.com/forum/en/raid-shadow-legends/674_game-discussion/1426691_known-issue-with-genbo-amazon-prime-drop/

Popped up a few hours ago, hopefully will resolve itself sooner rather than later. 

I guess it prob something to do with crashes going on

Still cannot get him after the so called fixes.

NO GENBO HERE ALSO. REALLY WANT THIS TO WORK OUT.

This is exactly what Ive got. Tried reentering the code... and it just does nothing. Stays on enter code screen and doesnt acknowledge it even had a code entered.

Well its a fail for my account as well. I thought I was ok after the 2nd message about delivered some fixes but no. I entered the code got a message "processing" then nothing happened & no not in inbox. Unhappy as therre has been no subsequent message & I worry the game will record me as having used my code.

I had sent an e-mail to support earlier right after I posted here. 

After reading their response and being told it was being fixed, I replied back to them, and had suggested that they ensure that they either disable the promo code limit counter, or simply reset it for the multitudes of us that can't redeem our codes. 

You know, because I figure some people out there tried their codes multiple times and won't be too happy if they're locked out for 24 more hours in addition to the redemption not working immediately. ;) 

He just came through. I love this Game lots of twists and turns and bumps in the road but I love it.

what other promo codes are there.

Mine hasn't come through, but I got a random message on my screen telling me the code expired about 5 minutes ago, despite not trying it since earlier.

I updated my ticket to reflect this.