tonysilva1028 said:

I recently received a purple cristal from my daily log in and I used it and I got an epic hero (sadly I dont remember who) and just now I opened the game on my Samsung Galaxy x9 and normally it would go straight to the game but it said it was having problems and had to log in twice and finally I got to in my account and come to find I am missing one of my heros that I put 4 star epic armor (it was the speed increase armor) on and used a lot of silver to lvl up each piece of armor to lvl 12 can you please fix this I wish I could show you pictures but I didn't know there was any way this could happen and there really isn't no picture I could take now but all I can say is this is really disappointing because this is a really fun game and it just sucks to be investigated in a game and have a loss like this

Hi!

Please open ticket in game to our support. They will help you to investigate your issue.

tonysilva1028 said:

I tried but they haven't gotten back to me

Hi!

When you opened ticket?

4/26/19 and still no answer I've opened 3 tickets about this and both answers were generic and didn't even answer my question and this last ticket I opened up on the 26 of last month they have yet to get back to me