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Purchased ingame Item and didn't receive my package

Purchased ingame Item and didn't receive my package

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30 нояб. 2020, 16:0130.11.20
08.10.19
2

Purchased ingame Item and didn't receive my package

I purchased a package for £23.99 and didn't recieve my package, I can send screenshot as proof, would you be able to fix my issue please

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30 нояб. 2020, 16:1430.11.20
08.10.19
2

My ingame name is Zaxose, I've also sent an email to you guys with a screenshot addressing the problem, I want to open my package during this 10x event, so its going to upset me if I can't open the package today during the 10x event :(.

30 нояб. 2020, 16:1530.11.20
08.10.19
2

Eitherway, I'll just be happy if you can resolve this for me and get the package back to me <3