15 апр. 2020, 03:2515.04.20
Hey, thanks for reaching out the best thing that you can do for this is to fill out a ticket with support at https://plarium.com/en/support/
Furthermore, the best things to include in your ticket with support to help them clear it up is
- ID of the account/exact nickname
- Player's Email
- Screenshot of Receipt
- Proper description of the issue
Other info they will ask for themselves if needed