Purchased Bundle and did not receive all of my items

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Purchased Bundle and did not receive all of my items

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Deleted

31 янв. 2020, 22:0931.01.20

Purchased Bundle and did not receive all of my items

Hi,

I purchased a bundle that included me receiving gems, coins, and shards daily until I receive all of the items within the bundle, but after the update about the double chance to receive void or legendary patch, I stopped receiving my daily items. Could a GM please check out my account to see what has happened please? It stopped a day before I were to receive a blue shard and a void shard the day after.

Комментарии

AXUL

1 фев. 2020, 11:5101.02.20

16.09.19

I have the same issue. My order was made today, 1st of February 2020, but I did not receive my items from the bundle. I opened a ticket with support, but received no answer as of yet...

Sezzy

1 фев. 2020, 12:4301.02.20

15.02.19

2725

Its possible some slight delay after a payments.

AXUL

1 фев. 2020, 13:5601.02.20

16.09.19

I see, thank you for yor answer. It is unfortunate though because the first time this happens coincides with the last hours of the double chance for ancient shards, which was the reason I made the purchase, to get more ancient shards...

AXUL

1 фев. 2020, 15:4001.02.20

1 фев. 2020, 16:56(отредактировано)

16.09.19

Besides that, 5 hours have passed since the payment, I'm not sure if this qualifies as a slight delay. Could you flag this to support/dev please, since more peolpe are affected?

AXUL

1 фев. 2020, 16:4501.02.20

16.09.19

It says "Error, you already have the item" when I try to buy again, but I did not receive any items from the bundle from the initial purchase.

AXUL

1 фев. 2020, 20:1001.02.20

16.09.19

Nine hours later I finally received the items, still within the event time so I can use them for the intended purpose. Thank you.

danbenhotchkiss

2 фев. 2020, 01:4402.02.20

06.12.19

Same. I purchased the medium 20.99 pack twice and only have me it once.

Olegi4

2 фев. 2020, 07:1502.02.20

22.10.19

Same. Make purchase more than 6 hours ago. In game support didn't answer anything.

Sezzy

2 фев. 2020, 13:0102.02.20

15.02.19

2725

Olegi4 said:

Same. Make purchase more than 6 hours ago. In game support didn't answer anything.

Please raise ticket to our support.

Mistakb1

4 фев. 2020, 08:3104.02.20

01.12.19

It happens to me either but still don’t get it

Sezzy

4 фев. 2020, 11:4504.02.20

15.02.19

2725

Pls open ticket under payments.

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It stopped a day before I were to receive a blue shard and a void shard the day after. </p>","createdDate":"1580508540000","folderId":"679","id":"186316","authorId":"9129413","authorRegistered":"","authorName":"Deleted","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"483","commentsCount":"11","likesCount":"2","authorCommentsCount":"0","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/ru/raid-shadow-legends/679_payment-issues/186316_purchased-bundle-and-did-not-receive-all-of-my-items/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Регистрация:","userCommentsCountText":"Комментарии:","buttonReply":"Ответить","buttonQuote":"Цитировать","buttonExpandOriginal":"Показать все цитаты","buttonCollapseOriginal":"Свернуть все цитаты","title":"Комментарии","edited":"(отредактировано)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/ru/profile/9131028/","commentUrl":"/ru/comment/topic_742737/"},"strings":{"userRole":"","userId":"9131028","contentDraftJs":"","contentHtml":"<p>I have the same issue.  My order was made today,  1st of February 2020, but I did not receive my items from the bundle.  I opened a ticket with support,  but received no answer as of yet... </p><br>","userRegistered":"1568624428333","userCommentsCount":"6","userName":"AXUL","createdDate":"1580557887023","editedDate":"0","id":"742737","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742737","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/7197484/","commentUrl":"/ru/comment/topic_742761/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p>Its possible some slight delay after a payments.<br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1580560989043","editedDate":"0","id":"742761","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742761","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9131028/","commentUrl":"/ru/comment/topic_742779/"},"strings":{"userRole":"","userId":"9131028","contentDraftJs":"","contentHtml":"I see,  thank you for yor answer.  It is unfortunate though because the first time this happens coincides with the last hours of the double chance for ancient shards,  which was the reason I made the purchase,  to get more ancient shards... ","userRegistered":"1568624428333","userCommentsCount":"6","userName":"AXUL","createdDate":"1580565407993","editedDate":"0","id":"742779","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742779","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9131028/","commentUrl":"/ru/comment/topic_742808/"},"strings":{"userRole":"","userId":"9131028","contentDraftJs":"","contentHtml":"Besides that,  5 hours have passed since the payment,  I'm not sure if this qualifies as a slight delay. Could you flag this to support/dev please,  since more peolpe are affected? ","userRegistered":"1568624428333","userCommentsCount":"6","userName":"AXUL","createdDate":"1580571622767","editedDate":"1580576217133","id":"742808","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"742808","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9131028/","commentUrl":"/ru/comment/topic_742822/"},"strings":{"userRole":"","userId":"9131028","contentDraftJs":"","contentHtml":"<p>It says \"Error,  you already have the item\" when I try to buy again,  but I did not receive any items from the bundle from the initial purchase. </p>","userRegistered":"1568624428333","userCommentsCount":"6","userName":"AXUL","createdDate":"1580575531010","editedDate":"0","id":"742822","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742822","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9131028/","commentUrl":"/ru/comment/topic_742867/"},"strings":{"userRole":"","userId":"9131028","contentDraftJs":"","contentHtml":"Nine hours later I finally received the items, still within the event time so I can use them for the intended purpose.  Thank you. ","userRegistered":"1568624428333","userCommentsCount":"6","userName":"AXUL","createdDate":"1580587809160","editedDate":"0","id":"742867","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742867","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/8944533/","commentUrl":"/ru/comment/topic_742930/"},"strings":{"userRole":"","userId":"8944533","contentDraftJs":"","contentHtml":"Same. I purchased the medium 20.99 pack twice and only have me it once. ","userRegistered":"1575597303810","userCommentsCount":"1","userName":"danbenhotchkiss","createdDate":"1580607868310","editedDate":"0","id":"742930","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/59553535.jpeg.jpeg?v=1581494831"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742930","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/8846678/","commentUrl":"/ru/comment/topic_742978/"},"strings":{"userRole":"","userId":"8846678","contentDraftJs":"","contentHtml":"Same. Make purchase more than 6 hours ago. 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In game support didn't answer anything.</blockquote><p>Hi</p><br><p>Please raise ticket to our support.</p>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1580648501723","editedDate":"0","id":"743075","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"743075","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9126451/","commentUrl":"/ru/comment/topic_743737/"},"strings":{"userRole":"","userId":"9126451","contentDraftJs":"","contentHtml":"It happens to me either but still don’t get it","userRegistered":"1575229606990","userCommentsCount":"1","userName":"Mistakb1","createdDate":"1580805082637","editedDate":"0","id":"743737","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/08.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"743737","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/7197484/","commentUrl":"/ru/comment/topic_743823/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p>Pls open ticket under payments.<br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1580816726370","editedDate":"0","id":"743823","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"743823","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Введи текст заголовка","shortText":"Введи краткое содержание","buttonSave":"Создать","buttonCancel":"Отменить","buttonComment":"Комментировать","timerTitle":"Дата и время публикации","timerPlaceholder":"Запланировать","buttonPreview":"Превью","timeUTC":"Время указывается по UTC [+0:00]","maxLength":"50000","errorTitleMinLength":"Минимальная длина: 2 символа","errorTitleSearchMinLength":"Минимальная длина: 3 символа","errorTitleMaxLength":"Максимальная длина: 100 символов","errorShortTextMinLength":"Минимальная длина: 2 символа","errorShortTextMaxLength":"Максимальная длина: 350 символов","errorAltUploadMinImageLength":"Минимальная длина: 2 символа","errorAltUploadMaxImageLength":"Максимальная длина: 150 символов","errorSignatureMaxLength":"Максимальная длина: 360 символов","errorCountryMaxLength":"Максимальная длина: 256 символов","errorClanMaxLength":"Максимальная длина: 20 символов","errorPreviewRequired":"Необходимо добавить изображение!","errorMaxLength":"Максимальная длина: 50 000 символов. 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Could you flag this to support/dev please,  since more peolpe are affected? ","userRegistered":"1568624428333","userCommentsCount":"6","userName":"AXUL","createdDate":"1580571622767","editedDate":"1580576217133","id":"742808","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"742808","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9131028/","commentUrl":"/ru/comment/topic_742822/"},"strings":{"userRole":"","userId":"9131028","contentDraftJs":"","contentHtml":"<p>It says \"Error,  you already have the item\" when I try to buy again,  but I did not receive any items from the bundle from the initial purchase. </p>","userRegistered":"1568624428333","userCommentsCount":"6","userName":"AXUL","createdDate":"1580575531010","editedDate":"0","id":"742822","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742822","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9131028/","commentUrl":"/ru/comment/topic_742867/"},"strings":{"userRole":"","userId":"9131028","contentDraftJs":"","contentHtml":"Nine hours later I finally received the items, still within the event time so I can use them for the intended purpose.  Thank you. ","userRegistered":"1568624428333","userCommentsCount":"6","userName":"AXUL","createdDate":"1580587809160","editedDate":"0","id":"742867","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742867","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/8944533/","commentUrl":"/ru/comment/topic_742930/"},"strings":{"userRole":"","userId":"8944533","contentDraftJs":"","contentHtml":"Same. I purchased the medium 20.99 pack twice and only have me it once. ","userRegistered":"1575597303810","userCommentsCount":"1","userName":"danbenhotchkiss","createdDate":"1580607868310","editedDate":"0","id":"742930","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/59553535.jpeg.jpeg?v=1581494831"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742930","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/8846678/","commentUrl":"/ru/comment/topic_742978/"},"strings":{"userRole":"","userId":"8846678","contentDraftJs":"","contentHtml":"Same. Make purchase more than 6 hours ago. In game support didn't answer anything.","userRegistered":"1571736884960","userCommentsCount":"2","userName":"Olegi4","createdDate":"1580627707927","editedDate":"0","id":"742978","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2flh6.googleusercontent.com%2f-1mrsmdWlEGw%2fAAAAAAAAAAI%2fAAAAAAAAAAA%2fACHi3refV86yHOTMB1_Gq7a4yk8KcYDHJw%2fphoto.jpg&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"742978","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/7197484/","commentUrl":"/ru/comment/topic_743075/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Olegi4 said:</p><br><blockquote>Same. Make purchase more than 6 hours ago. In game support didn't answer anything.</blockquote><p>Hi</p><br><p>Please raise ticket to our support.</p>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1580648501723","editedDate":"0","id":"743075","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"743075","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9126451/","commentUrl":"/ru/comment/topic_743737/"},"strings":{"userRole":"","userId":"9126451","contentDraftJs":"","contentHtml":"It happens to me either but still don’t get it","userRegistered":"1575229606990","userCommentsCount":"1","userName":"Mistakb1","createdDate":"1580805082637","editedDate":"0","id":"743737","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/08.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"743737","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/7197484/","commentUrl":"/ru/comment/topic_743823/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>Hi</p>Pls open ticket under payments.<br>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1580816726370","editedDate":"0","id":"743823","entityId":"186316","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"743823","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Введи текст заголовка","shortText":"Введи краткое содержание","buttonSave":"Создать","buttonCancel":"Отменить","buttonComment":"Комментировать","timerTitle":"Дата и время публикации","timerPlaceholder":"Запланировать","buttonPreview":"Превью","timeUTC":"Время указывается по UTC [+0:00]","maxLength":"50000","errorTitleMinLength":"Минимальная длина: 2 символа","errorTitleSearchMinLength":"Минимальная длина: 3 символа","errorTitleMaxLength":"Максимальная длина: 100 символов","errorShortTextMinLength":"Минимальная длина: 2 символа","errorShortTextMaxLength":"Максимальная длина: 350 символов","errorAltUploadMinImageLength":"Минимальная длина: 2 символа","errorAltUploadMaxImageLength":"Максимальная длина: 150 символов","errorSignatureMaxLength":"Максимальная длина: 360 символов","errorCountryMaxLength":"Максимальная длина: 256 символов","errorClanMaxLength":"Максимальная длина: 20 символов","errorPreviewRequired":"Необходимо добавить изображение!","errorMaxLength":"Максимальная длина: 50 000 символов. 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