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Bought daily gem pack yet no gems

Bought daily gem pack yet no gems

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15 янв. 2020, 21:1315.01.20
14.01.20
3

Bought daily gem pack yet no gems

I bought the 9.99 daily gem pack I had the confirmation e-mail. I then sent the screenshot to support but I think there on holiday stopped responding for some reason.

um35917628 | 35290494

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658
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8
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15 янв. 2020, 23:5715.01.20
14.01.20
3
I admit defeat it's been over 6 hours and nearly 3 hours on this post and I have had 0 response..
16 янв. 2020, 11:2116.01.20
15.02.19
2725

Hi

Our support checkhed they never received a receipt from you. if you haven't received one from Google, it means the payment wasn't processed by them. And if it didn't go through them, it would've reached the game server. I recommend contacting Play Store support on the matter.

Thank you

18 янв. 2020, 12:2318.01.20
30.10.19
2

Hi I got the same problem, I have confirmation on my email and it also listed on my Google play store purchased history, but somehow I didn't get the gems, can u help me please? 

um26012658 | 25569476

20 янв. 2020, 01:1120.01.20
04.01.20
1
I recently bought a 9.99 Gem pack that was supposed to last 30 days. I confirmed this with Google play. I received 3 days of gems, then nothing else. I am on day 19 today, can you help me?
20 янв. 2020, 02:4820.01.20
20.01.20
1
Hello, I am having a issue with a purchase. I have a receipt from google play. I have not received purchase. Any help would be greatly appreciated.
22 янв. 2020, 06:0722.01.20
15.02.19
2725

Hi

Your issue is still persist?


28 янв. 2020, 17:3728.01.20
22.10.19
7
I can confirm the same thing from a purchase on 1-27-2020, working with another support ticket to hopefully resolve it.
29 янв. 2020, 09:4129.01.20
15.02.19
2725
I hope your issue will resolve soon.