Did not get purchased items

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Did not get purchased items

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hillt35

5 янв. 2020, 17:2805.01.20

05.01.20

Did not get purchased items

Bought the starter pack about 15/20 minutes ago for 9.99 but have not received any of the items due to game freezing up as purchase went through.

Sent ticket to support with screenshot.

User Id

um35549601 | 34930813

Any help would be appreciated

Resolved, thank you

Комментарии

1 2

noloses149

6 янв. 2020, 03:3606.01.20

13.05.19

923

Belronn said:

Bought the starter pack about 15/20 minutes ago for 9.99 but have not received any of the items due to game freezing up as purchase went through.

Sent ticket to support with screenshot.

User Id
um35549601 | 34930813

Any help would be appreciated

Resolved, thank you

Hello, PM me your in game id and a link to this post. I will respond to the pm once i hear back from them.

LOCODICE

6 янв. 2020, 22:3406.01.20

06.01.20

20 minute ago I bought pack for 16.99 and I still didn't get what I paid. I Got screenshot from Google play.

Payer ID: um 36877877 | 36230465

LOCODICE

6 янв. 2020, 22:3606.01.20

06.01.20

Just Got it. Thanks

Paddyspup1

6 янв. 2020, 22:5906.01.20

26.01.19

Bought a pack for 14.99 and have not received the items

I have proof of payment

Help would be appreciated

noloses149

6 янв. 2020, 23:4506.01.20

13.05.19

923

Paddyspup1 said:

Bought a pack for 14.99 and have not received the items
I have proof of payment
Help would be appreciated

Hello, PM me your in game id and a link to this post.

Deleted

8 янв. 2020, 15:4408.01.20

I bought the standard pack today for 9.99 there was a loading issue, money was taken out of my bank account and I received none of the items.

noloses149

8 янв. 2020, 22:0108.01.20

13.05.19

923

Alierin said:

I bought the standard pack today for 9.99 there was a loading issue, money was taken out of my bank account and I received none of the items.

Hello, PM me your in game id and a link to this post.

Deleted

10 янв. 2020, 00:4510.01.20

I bought the level 10 pack. there was a loading problem. so money was taken and I didnot received the items

ID 36687789

leonardo08bagni

10 янв. 2020, 05:1810.01.20

10.01.20

Posso cancelar a compra?

Snoopy

10 янв. 2020, 21:4310.01.20

10 янв. 2020, 21:48(отредактировано)

08.12.19

Purchased the Void rush pack for $24.99, the game have me the loading wheel in the middle of the screen. Frozen, so I restarted the application and no item but payment was collected!

goldphishjbd

11 янв. 2020, 04:1711.01.20

11 янв. 2020, 04:18(отредактировано)

11.01.20

Hi, sorry don't spend much time on forums for any game. Can't find a place to submit ticket, this looks like a place to get response. I have screen shots, but I bought a "Power-up Pack I", all the items were sent to my in game mailbox, and I clicked to receive, all items disappeared. I received all the items besides the void shards, I know this because I had used all my saved-up shards 1st, and after clicking on the ones in my mailbox, i still had zero.

Richard Goodwin

11 янв. 2020, 21:3311.01.20

12 янв. 2020, 23:33(отредактировано)

29.12.19

I have just got a failed payment notice through Apple Pay for a conqueror pack. But it shows the purchase coming out of my account. I have contacted my bank and they said the purchase was approved on their end but I still have not received my items. I have submitted a ticket with in game support with not answer as of yet

rasmus

12 янв. 2020, 09:0712.01.20

07.01.20

did not get my 30 dollars pack... please help, payment is complete it says in my netbank. my in game id um35720550 | 35098408. please help

Deleted

13 янв. 2020, 20:4513.01.20

I bought the bonus offer pack for 29.99$ 8 hours ago and did not receive my items help would be much appreciated player Id:um36539312 35899167

Deleted

18 янв. 2020, 04:4918.01.20

I bought a pack for 2.99 and never received it

I have proof of Purchase too

nickcorbin2013

18 янв. 2020, 12:3918.01.20

07.12.19

My acct shows I purchased A small pack for 9.99 and a tier/rank 20 pack for 19.99. On the 17th. I did that on the 16th but card declined and so I put money on it yesterday and checked my bank app and suddenly the purchase went through but no product I could see. Went on to buy some more stuff and they came through.

Deleted

19 янв. 2020, 02:0619.01.20

Didn't get coins for gems

darknyt90

20 янв. 2020, 09:1720.01.20

16.07.18

Bought the special offer pack for $29.99 the money's been taken out of my bank yet not recieved anything? My I.d is um38379780 | 37702955

Deleted

20 янв. 2020, 14:3120.01.20

I did not get the items I purchased I spent ten dollars on a daily gem pack did not get the gems then I decided with the gem I did have to buy three ancient shards and did not get those either I need to get my items or my money back

Skeaver the Vile

20 янв. 2020, 14:5320.01.20

15.01.20

Greetings I purchased a 29.99 limited time offer and have nor received it. As you can see I support you all very much and wish for your continued support. I would greatly appreciate you being able to expedite my shard order thank you for your time and consideration.

1 2

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К ней нельзя оставить комментарий.","title":"Did not get purchased items","authorRole":"","contentDraftJs":"","contentHtml":"<p>Bought the starter pack about 15/20 minutes ago for 9.99 but have not received any of the items due to game freezing up as purchase went through.</p><br><p>Sent  ticket to support with screenshot.</p><br><p>User Id  </p><p>um35549601 | 34930813</p><br><p>Any help would be appreciated </p><br><br><p>Resolved, thank you </p>","createdDate":"1578245280000","folderId":"679","id":"179401","authorId":"9015001","authorRegistered":"1578245623730","authorName":"hillt35","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/09.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1041","commentsCount":"25","likesCount":"0","authorCommentsCount":"0","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/ru/raid-shadow-legends/679_payment-issues/179401_did-not-get-purchased-items/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Регистрация:","userCommentsCountText":"Комментарии:","buttonReply":"Ответить","buttonQuote":"Цитировать","buttonExpandOriginal":"Показать все цитаты","buttonCollapseOriginal":"Свернуть все цитаты","title":"Комментарии","edited":"(отредактировано)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"2"},"repeaters":{"commentList":[{"links":{"authorUrl":"/ru/profile/8496781/","commentUrl":"/ru/comment/topic_729471/"},"strings":{"userRole":"","userId":"8496781","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Belronn said:</div><br><blockquote><p>Bought the starter pack about 15/20 minutes ago for 9.99 but have not received any of the items due to game freezing up as purchase went through.</p><br><p>Sent  ticket to support with screenshot.</p><br><p>User Id  </p><p>um35549601 | 34930813</p><br><p>Any help would be appreciated </p><br><br><p>Resolved, thank you </p></blockquote>Hello, PM me your in game id and a link to this post. I will respond to the pm once i hear back from them.","userRegistered":"1557734527113","userCommentsCount":"923","userName":"noloses149","createdDate":"1578281764357","editedDate":"0","id":"729471","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"729471","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9018797/","commentUrl":"/ru/comment/topic_729939/"},"strings":{"userRole":"","userId":"9018797","contentDraftJs":"","contentHtml":"<p>20 minute ago I bought pack for 16.99 and I still didn't get what I paid. I Got screenshot from Google play. </p><br>Payer ID: um 36877877 | 36230465","userRegistered":"1578308121440","userCommentsCount":"5","userName":"LOCODICE","createdDate":"1578350071343","editedDate":"0","id":"729939","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"729939","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9018797/","commentUrl":"/ru/comment/topic_729940/"},"strings":{"userRole":"","userId":"9018797","contentDraftJs":"","contentHtml":"Just Got it. Thanks","userRegistered":"1578308121440","userCommentsCount":"5","userName":"LOCODICE","createdDate":"1578350183220","editedDate":"0","id":"729940","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"729940","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/5626137/","commentUrl":"/ru/comment/topic_729945/"},"strings":{"userRole":"","userId":"5626137","contentDraftJs":"","contentHtml":"<p>Bought a pack for 14.99 and have not received the items</p><p>I have proof of payment </p>Help would be appreciated ","userRegistered":"1548538820557","userCommentsCount":"1","userName":"Paddyspup1","createdDate":"1578351549877","editedDate":"0","id":"729945","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/04.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"729945","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/8496781/","commentUrl":"/ru/comment/topic_729954/"},"strings":{"userRole":"","userId":"8496781","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Paddyspup1 said:</div><br><blockquote><p>Bought a pack for 14.99 and have not received the items</p><p>I have proof of payment </p>Help would be appreciated </blockquote>Hello, PM me your in game id and a link to this post.","userRegistered":"1557734527113","userCommentsCount":"923","userName":"noloses149","createdDate":"1578354330847","editedDate":"0","id":"729954","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"729954","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9023098/","commentUrl":"/ru/comment/topic_731028/"},"strings":{"userRole":"","userId":"9023098","contentDraftJs":"","contentHtml":"I bought the standard pack today for 9.99 there was a loading issue, money was taken out of my bank account and I received none of the items.","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1578498278240","editedDate":"0","id":"731028","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"731028","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/8496781/","commentUrl":"/ru/comment/topic_731083/"},"strings":{"userRole":"","userId":"8496781","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Alierin said:</div><br><blockquote>I bought the standard pack today for 9.99 there was a loading issue, money was taken out of my bank account and I received none of the items.</blockquote>Hello, PM me your in game id and a link to this post.","userRegistered":"1557734527113","userCommentsCount":"923","userName":"noloses149","createdDate":"1578520866867","editedDate":"0","id":"731083","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"731083","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9027096/","commentUrl":"/ru/comment/topic_731642/"},"strings":{"userRole":"","userId":"9027096","contentDraftJs":"","contentHtml":"<p>I bought the level 10 pack. there was a loading problem. so money was taken and I didnot received the items</p><p>ID  36687789</p>","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1578617119747","editedDate":"0","id":"731642","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"731642","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9027430/","commentUrl":"/ru/comment/topic_731775/"},"strings":{"userRole":"","userId":"9027430","contentDraftJs":"","contentHtml":"Posso cancelar a 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Frozen, so I restarted the application and no item but payment was collected! </p>","userRegistered":"1575782711913","userCommentsCount":"1","userName":"Snoopy","createdDate":"1578692585117","editedDate":"1578692881040","id":"732116","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/59597069.jpeg?v=1589898705"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"732116","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9030289/","commentUrl":"/ru/comment/topic_732282/"},"strings":{"userRole":"","userId":"9030289","contentDraftJs":"","contentHtml":"Hi, sorry don't spend much time on forums for any game. Can't find a place to submit ticket, this looks like a place to get response. I have screen shots, but I bought a \"Power-up Pack I\", all the items were sent to my in game mailbox, and I clicked to receive, all items disappeared. I received all the items besides the void shards, I know this because I had used all my saved-up shards 1st, and after clicking on the ones in my mailbox, i still had zero. ","userRegistered":"1578715906150","userCommentsCount":"1","userName":"goldphishjbd","createdDate":"1578716244510","editedDate":"1578716295687","id":"732282","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/9.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"732282","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9032746/","commentUrl":"/ru/comment/topic_732669/"},"strings":{"userRole":"","userId":"9032746","contentDraftJs":"","contentHtml":"I have just got a failed payment notice through Apple Pay for a conqueror pack. But it shows the purchase coming out of my account. I have contacted my bank and they said the purchase was approved on their end but I still have not received my items. I have submitted a ticket with in game support with not answer as of yet","userRegistered":"1577660687587","userCommentsCount":"1","userName":"Richard Goodwin","createdDate":"1578778413800","editedDate":"1578871981850","id":"732669","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.12/3310865915606516/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"732669","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9033858/","commentUrl":"/ru/comment/topic_732779/"},"strings":{"userRole":"","userId":"9033858","contentDraftJs":"","contentHtml":"<p>did not get my 30 dollars pack... please help, payment is complete it says in my netbank. my in game id um35720550 | 35098408. please help </p>","userRegistered":"1578411930550","userCommentsCount":"4","userName":"rasmus","createdDate":"1578820022770","editedDate":"0","id":"732779","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"732779","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9037867/","commentUrl":"/ru/comment/topic_733486/"},"strings":{"userRole":"","userId":"9037867","contentDraftJs":"","contentHtml":"I bought the bonus offer pack for 29.99$ 8 hours ago and did not receive my items help would be much appreciated  player Id:um36539312 35899167","userRegistered":"","userCommentsCount":"7","userName":"Deleted","createdDate":"1578948352677","editedDate":"0","id":"733486","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"733486","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9056886/","commentUrl":"/ru/comment/topic_736104/"},"strings":{"userRole":"","userId":"9056886","contentDraftJs":"","contentHtml":"<p>I bought a pack for 2.99 and never received it </p><p>I have proof of  Purchase too</p>","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1579322975353","editedDate":"0","id":"736104","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"736104","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9057878/","commentUrl":"/ru/comment/topic_736311/"},"strings":{"userRole":"","userId":"9057878","contentDraftJs":"","contentHtml":"My acct shows I purchased A small pack for 9.99 and a tier/rank 20 pack for 19.99. On the 17th. I did that on the 16th but card declined and so I put money on it yesterday and checked my bank app and suddenly the purchase went through but no product I could see. Went on to buy some more stuff and they came through.","userRegistered":"1575692523517","userCommentsCount":"2","userName":"nickcorbin2013","createdDate":"1579351155733","editedDate":"0","id":"736311","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"736311","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9062979/","commentUrl":"/ru/comment/topic_736435/"},"strings":{"userRole":"","userId":"9062979","contentDraftJs":"","contentHtml":"Didn't get coins for gems","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1579399592853","editedDate":"0","id":"736435","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"736435","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/3325533/","commentUrl":"/ru/comment/topic_736897/"},"strings":{"userRole":"","userId":"3325533","contentDraftJs":"","contentHtml":"<p>Bought the special offer pack for $29.99 the money's been taken out of my bank yet not recieved anything? My I.d is um38379780 | 37702955</p>","userRegistered":"1531765403150","userCommentsCount":"1","userName":"darknyt90","createdDate":"1579511826460","editedDate":"0","id":"736897","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"736897","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9070266/","commentUrl":"/ru/comment/topic_737054/"},"strings":{"userRole":"","userId":"9070266","contentDraftJs":"","contentHtml":"I did not get the items I purchased  I spent ten dollars on a daily gem pack did not get the gems then I decided with the gem I did have to buy three ancient shards and did not get those either I need to get my items or my money back","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1579530664010","editedDate":"0","id":"737054","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"737054","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9046766/","commentUrl":"/ru/comment/topic_737057/"},"strings":{"userRole":"","userId":"9046766","contentDraftJs":"","contentHtml":"Greetings I purchased a 29.99 limited time offer and have nor received it. As you can see I support you all very much and wish for your continued support. I would greatly appreciate you being able to expedite my shard order thank you for your time and consideration.","userRegistered":"1579118542583","userCommentsCount":"2","userName":"Skeaver the Vile","createdDate":"1579532035557","editedDate":"0","id":"737057","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1510.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"737057","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Введи текст заголовка","shortText":"Введи краткое содержание","buttonSave":"Создать","buttonCancel":"Отменить","buttonComment":"Комментировать","timerTitle":"Дата и время публикации","timerPlaceholder":"Запланировать","buttonPreview":"Превью","timeUTC":"Время указывается по UTC [+0:00]","maxLength":"50000","errorTitleMinLength":"Минимальная длина: 2 символа","errorTitleSearchMinLength":"Минимальная длина: 3 символа","errorTitleMaxLength":"Максимальная длина: 100 символов","errorShortTextMinLength":"Минимальная длина: 2 символа","errorShortTextMaxLength":"Максимальная длина: 350 символов","errorAltUploadMinImageLength":"Минимальная длина: 2 символа","errorAltUploadMaxImageLength":"Максимальная длина: 150 символов","errorSignatureMaxLength":"Максимальная длина: 360 символов","errorCountryMaxLength":"Максимальная длина: 256 символов","errorClanMaxLength":"Максимальная длина: 20 символов","errorPreviewRequired":"Необходимо добавить изображение!","errorMaxLength":"Максимальная длина: 50 000 символов. 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К ней нельзя оставить комментарий.","title":"Did not get purchased items","authorRole":"","contentDraftJs":"","contentHtml":"<p>Bought the starter pack about 15/20 minutes ago for 9.99 but have not received any of the items due to game freezing up as purchase went through.</p><br><p>Sent  ticket to support with screenshot.</p><br><p>User Id  </p><p>um35549601 | 34930813</p><br><p>Any help would be appreciated </p><br><br><p>Resolved, thank you </p>","createdDate":"1578245280000","folderId":"679","id":"179401","authorId":"9015001","authorRegistered":"1578245623730","authorName":"hillt35","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/09.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1041","commentsCount":"25","likesCount":"0","authorCommentsCount":"0","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/ru/raid-shadow-legends/679_payment-issues/179401_did-not-get-purchased-items/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Регистрация:","userCommentsCountText":"Комментарии:","buttonReply":"Ответить","buttonQuote":"Цитировать","buttonExpandOriginal":"Показать все цитаты","buttonCollapseOriginal":"Свернуть все цитаты","title":"Комментарии","edited":"(отредактировано)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"2"},"repeaters":{"commentList":[{"links":{"authorUrl":"/ru/profile/8496781/","commentUrl":"/ru/comment/topic_729471/"},"strings":{"userRole":"","userId":"8496781","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Belronn said:</div><br><blockquote><p>Bought the starter pack about 15/20 minutes ago for 9.99 but have not received any of the items due to game freezing up as purchase went through.</p><br><p>Sent  ticket to support with screenshot.</p><br><p>User Id  </p><p>um35549601 | 34930813</p><br><p>Any help would be appreciated </p><br><br><p>Resolved, thank you </p></blockquote>Hello, PM me your in game id and a link to this post. I will respond to the pm once i hear back from them.","userRegistered":"1557734527113","userCommentsCount":"923","userName":"noloses149","createdDate":"1578281764357","editedDate":"0","id":"729471","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"729471","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9018797/","commentUrl":"/ru/comment/topic_729939/"},"strings":{"userRole":"","userId":"9018797","contentDraftJs":"","contentHtml":"<p>20 minute ago I bought pack for 16.99 and I still didn't get what I paid. I Got screenshot from Google play. </p><br>Payer ID: um 36877877 | 36230465","userRegistered":"1578308121440","userCommentsCount":"5","userName":"LOCODICE","createdDate":"1578350071343","editedDate":"0","id":"729939","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"729939","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9018797/","commentUrl":"/ru/comment/topic_729940/"},"strings":{"userRole":"","userId":"9018797","contentDraftJs":"","contentHtml":"Just Got it. Thanks","userRegistered":"1578308121440","userCommentsCount":"5","userName":"LOCODICE","createdDate":"1578350183220","editedDate":"0","id":"729940","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"729940","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/5626137/","commentUrl":"/ru/comment/topic_729945/"},"strings":{"userRole":"","userId":"5626137","contentDraftJs":"","contentHtml":"<p>Bought a pack for 14.99 and have not received the items</p><p>I have proof of payment </p>Help would be appreciated ","userRegistered":"1548538820557","userCommentsCount":"1","userName":"Paddyspup1","createdDate":"1578351549877","editedDate":"0","id":"729945","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/04.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"729945","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/8496781/","commentUrl":"/ru/comment/topic_729954/"},"strings":{"userRole":"","userId":"8496781","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Paddyspup1 said:</div><br><blockquote><p>Bought a pack for 14.99 and have not received the items</p><p>I have proof of payment </p>Help would be appreciated </blockquote>Hello, PM me your in game id and a link to this post.","userRegistered":"1557734527113","userCommentsCount":"923","userName":"noloses149","createdDate":"1578354330847","editedDate":"0","id":"729954","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"729954","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9023098/","commentUrl":"/ru/comment/topic_731028/"},"strings":{"userRole":"","userId":"9023098","contentDraftJs":"","contentHtml":"I bought the standard pack today for 9.99 there was a loading issue, money was taken out of my bank account and I received none of the items.","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1578498278240","editedDate":"0","id":"731028","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"731028","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/8496781/","commentUrl":"/ru/comment/topic_731083/"},"strings":{"userRole":"","userId":"8496781","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Alierin said:</div><br><blockquote>I bought the standard pack today for 9.99 there was a loading issue, money was taken out of my bank account and I received none of the items.</blockquote>Hello, PM me your in game id and a link to this post.","userRegistered":"1557734527113","userCommentsCount":"923","userName":"noloses149","createdDate":"1578520866867","editedDate":"0","id":"731083","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"731083","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9027096/","commentUrl":"/ru/comment/topic_731642/"},"strings":{"userRole":"","userId":"9027096","contentDraftJs":"","contentHtml":"<p>I bought the level 10 pack. there was a loading problem. so money was taken and I didnot received the items</p><p>ID  36687789</p>","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1578617119747","editedDate":"0","id":"731642","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"731642","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9027430/","commentUrl":"/ru/comment/topic_731775/"},"strings":{"userRole":"","userId":"9027430","contentDraftJs":"","contentHtml":"Posso cancelar a compra?","userRegistered":"1578633039143","userCommentsCount":"1","userName":"leonardo08bagni","createdDate":"1578633515917","editedDate":"0","id":"731775","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"731775","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/8954028/","commentUrl":"/ru/comment/topic_732116/"},"strings":{"userRole":"","userId":"8954028","contentDraftJs":"","contentHtml":"<p>Purchased the Void rush pack for $24.99, the game have me the loading wheel in the middle of the screen. Frozen, so I restarted the application and no item but payment was collected! </p>","userRegistered":"1575782711913","userCommentsCount":"1","userName":"Snoopy","createdDate":"1578692585117","editedDate":"1578692881040","id":"732116","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/59597069.jpeg?v=1589898705"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"732116","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9030289/","commentUrl":"/ru/comment/topic_732282/"},"strings":{"userRole":"","userId":"9030289","contentDraftJs":"","contentHtml":"Hi, sorry don't spend much time on forums for any game. Can't find a place to submit ticket, this looks like a place to get response. I have screen shots, but I bought a \"Power-up Pack I\", all the items were sent to my in game mailbox, and I clicked to receive, all items disappeared. I received all the items besides the void shards, I know this because I had used all my saved-up shards 1st, and after clicking on the ones in my mailbox, i still had zero. ","userRegistered":"1578715906150","userCommentsCount":"1","userName":"goldphishjbd","createdDate":"1578716244510","editedDate":"1578716295687","id":"732282","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/9.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"732282","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9032746/","commentUrl":"/ru/comment/topic_732669/"},"strings":{"userRole":"","userId":"9032746","contentDraftJs":"","contentHtml":"I have just got a failed payment notice through Apple Pay for a conqueror pack. But it shows the purchase coming out of my account. I have contacted my bank and they said the purchase was approved on their end but I still have not received my items. I have submitted a ticket with in game support with not answer as of yet","userRegistered":"1577660687587","userCommentsCount":"1","userName":"Richard Goodwin","createdDate":"1578778413800","editedDate":"1578871981850","id":"732669","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.12/3310865915606516/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"732669","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9033858/","commentUrl":"/ru/comment/topic_732779/"},"strings":{"userRole":"","userId":"9033858","contentDraftJs":"","contentHtml":"<p>did not get my 30 dollars pack... please help, payment is complete it says in my netbank. my in game id um35720550 | 35098408. please help </p>","userRegistered":"1578411930550","userCommentsCount":"4","userName":"rasmus","createdDate":"1578820022770","editedDate":"0","id":"732779","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"732779","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9037867/","commentUrl":"/ru/comment/topic_733486/"},"strings":{"userRole":"","userId":"9037867","contentDraftJs":"","contentHtml":"I bought the bonus offer pack for 29.99$ 8 hours ago and did not receive my items help would be much appreciated  player Id:um36539312 35899167","userRegistered":"","userCommentsCount":"7","userName":"Deleted","createdDate":"1578948352677","editedDate":"0","id":"733486","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"733486","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9056886/","commentUrl":"/ru/comment/topic_736104/"},"strings":{"userRole":"","userId":"9056886","contentDraftJs":"","contentHtml":"<p>I bought a pack for 2.99 and never received it </p><p>I have proof of  Purchase too</p>","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1579322975353","editedDate":"0","id":"736104","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"736104","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9057878/","commentUrl":"/ru/comment/topic_736311/"},"strings":{"userRole":"","userId":"9057878","contentDraftJs":"","contentHtml":"My acct shows I purchased A small pack for 9.99 and a tier/rank 20 pack for 19.99. On the 17th. I did that on the 16th but card declined and so I put money on it yesterday and checked my bank app and suddenly the purchase went through but no product I could see. Went on to buy some more stuff and they came through.","userRegistered":"1575692523517","userCommentsCount":"2","userName":"nickcorbin2013","createdDate":"1579351155733","editedDate":"0","id":"736311","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"736311","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9062979/","commentUrl":"/ru/comment/topic_736435/"},"strings":{"userRole":"","userId":"9062979","contentDraftJs":"","contentHtml":"Didn't get coins for gems","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1579399592853","editedDate":"0","id":"736435","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"736435","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/3325533/","commentUrl":"/ru/comment/topic_736897/"},"strings":{"userRole":"","userId":"3325533","contentDraftJs":"","contentHtml":"<p>Bought the special offer pack for $29.99 the money's been taken out of my bank yet not recieved anything? My I.d is um38379780 | 37702955</p>","userRegistered":"1531765403150","userCommentsCount":"1","userName":"darknyt90","createdDate":"1579511826460","editedDate":"0","id":"736897","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"736897","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9070266/","commentUrl":"/ru/comment/topic_737054/"},"strings":{"userRole":"","userId":"9070266","contentDraftJs":"","contentHtml":"I did not get the items I purchased  I spent ten dollars on a daily gem pack did not get the gems then I decided with the gem I did have to buy three ancient shards and did not get those either I need to get my items or my money back","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1579530664010","editedDate":"0","id":"737054","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"737054","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/ru/profile/9046766/","commentUrl":"/ru/comment/topic_737057/"},"strings":{"userRole":"","userId":"9046766","contentDraftJs":"","contentHtml":"Greetings I purchased a 29.99 limited time offer and have nor received it. As you can see I support you all very much and wish for your continued support. I would greatly appreciate you being able to expedite my shard order thank you for your time and consideration.","userRegistered":"1579118542583","userCommentsCount":"2","userName":"Skeaver the Vile","createdDate":"1579532035557","editedDate":"0","id":"737057","entityId":"179401","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1510.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"737057","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Введи текст заголовка","shortText":"Введи краткое содержание","buttonSave":"Создать","buttonCancel":"Отменить","buttonComment":"Комментировать","timerTitle":"Дата и время публикации","timerPlaceholder":"Запланировать","buttonPreview":"Превью","timeUTC":"Время указывается по UTC [+0:00]","maxLength":"50000","errorTitleMinLength":"Минимальная длина: 2 символа","errorTitleSearchMinLength":"Минимальная длина: 3 символа","errorTitleMaxLength":"Максимальная длина: 100 символов","errorShortTextMinLength":"Минимальная длина: 2 символа","errorShortTextMaxLength":"Максимальная длина: 350 символов","errorAltUploadMinImageLength":"Минимальная длина: 2 символа","errorAltUploadMaxImageLength":"Максимальная длина: 150 символов","errorSignatureMaxLength":"Максимальная длина: 360 символов","errorCountryMaxLength":"Максимальная длина: 256 символов","errorClanMaxLength":"Максимальная длина: 20 символов","errorPreviewRequired":"Необходимо добавить изображение!","errorMaxLength":"Максимальная длина: 50 000 символов. 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