At this point, you owe me a few hundred $$ of Silver and Gems.

It didn't go to your inbox? 

If no, contact support directly. 

I thought this was support, since it is named "technical support".

What do I need to do?

it is, but we can't affect something like this - support needs to take a look directly. 

open a support ticket in game by clicking on your avatar then info then support. 

or go here and go to the raid page: https://plarium.com/en/support/

Yeah, that doesn't work.

So what?  You're taking my $$ and not giving me the things that I bought?

Not cool.

I'm not doing anything - I'm a moderator on the forum. I'm not able to see your account or purchases on it. 

that said, contacting support through those two avenues 100% works, and they directly need to be the one to look at potential purchasing issues. 

Yeah, that doesn't work.

So what?  You're taking my $$ and not giving me the things that I bought?

That link does not work.

What do I need to do?

The link works fine but again: 

In game: 

Click profile pic top left 

Click info tab

Click support on that page to open a ticket.