Hi,

I'm a longtime player and have made many purchases in this game, but for the first time i have faced this issue, where money is taken from account but no items received. I purchase a $5 ancient shard pack.

I made in game ticket but no response yet, and i know that i can easily get refund for this item but I'm afraid Plarium will ban my account that i have spend $400 in for a mere $5 pack refund.

Please someone help me in this matter, i need the items i purchased for the summon event tmrw.

also when i try to purchase again i get error saying i already purchased the item.

Please someone in support team contact and help resolve this issue before summoning event ends. I love this game and i need the support now.