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Artefact upgrade problem

Artefact upgrade problem

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13 май 2021, 14:1513.05.21
93

Artefact upgrade problem

Hi Plarium, I do not like to complain. But I came to the point where I am considering of quitting Raid, because of artefact upgrade bug/problem.

It is not a first time when artefact upgrade is not functioning well. Today, once again, after I lost a few millions of silver I finally got annoyed. And I am really about quitting the game and deleting my account. 

Guys you must fix this artefact upgrade bug. I lost at least 6 millions of silver in total in my very short time that I played Raid. It is very, very annoying. 

I would like to see it fixed soon and I would appreciate if you reimburse my hardly earned at least 6 millions silver.  

Have a good day.


i

 

P.S. I was trying to access support. But it did not work.

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13 май 2021, 14:1913.05.21
13.02.19
1564

Hello,

You're actually not losing silver. Just reload the game and you'll have your silver back, as your artifact at lvl 0.

If it's not so, please, send me your User ID via DM and I'll ask to check your case.

Have a nice day!

13 май 2021, 14:2713.05.21
93

It just happenned again on another artefact and once again on the same 15th. level. I just lost another 0.5 million of silver.!! 

I am not happy at all.


i


13 май 2021, 14:3213.05.21
13.02.19
1564
Primus

It just happenned again on another artefact and once again on the same 15th. level. I just lost another 0.5 million of silver.!! 

I am not happy at all.


i


I'm sorry, check out my comment above.

13 май 2021, 14:3413.05.21
13 май 2021, 14:37(отредактировано)
93
Valdys

Hello,

You're actually not losing silver. Just reload the game and you'll have your silver back, as your artifact at lvl 0.

If it's not so, please, send me your User ID via DM and I'll ask to check your case.

Have a nice day!

Nope its not working mister.

What do yu mean : "as your artefact at LvL 0" ?? That problem happens always at 15to16th level of upgrade.

You can find my ID at the attached file. the bottom line.

P.S. I must go offline now. I would like to see the problem fixed and reimbursement of at least 6 milion silver within 24 hours.


13 май 2021, 14:4713.05.21
13.02.19
1564

I don't like threats, but we'll let you know.

17 май 2021, 09:1917.05.21
08.03.21
79

Well, the thing is ofc that people actually spend real money on the game. So when due to bugs they actually lose the value a reimbursment would only seem fair.

That said, I also encounter this bug quite often. Usually it seemed the artifact was not upgraded but the money was gone. I just had this issue and reloaded the game. But this time it seemed the artifact was indeed upgraded several times. Not sure about the money since I didnt instantly relog. Next time when this happends ill try to relog instant to check if the silver is indeed gone or just a visual bug. Tnx for the clarification.

17 май 2021, 14:2017.05.21
13.02.19
1564

As I said, you're not losing your silver.

Have a nice day, guys!