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Missing Fragments

Missing Fragments

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27 апр. 2021, 14:4227.04.21
05.01.20
3

Missing Fragments

I am missing 20 of the Mordecai fragments. I completed all of the required events and tournaments and have even leveled up and ascended all other champions in the Brogni fusion event. Yet for some reason I am missing 20 fragments of Mordecai. Without those missing fragments being restored I cannot finish this event. Looking at the calendar of events the missing items are from one of three Events:


1. Summon Rush (April 23 - 26)

2. Champion Training Event (April 16 - 23)

3. Dungeon Divers Event I (April 18 - 22)


These are the only Events or Tournaments where Mordecai had 20 Fragments available. If you check the results from these events you will see that I completed all of the requirments and should have those fragments. Without them I will be unable to fuse Mordecai and also Underpriest Brogni. I have spent too much time and effort into completing this event only to be unable to receive the correct rewards due to a bug or issue or your end. I have also submitted a support ticket three times only to be told intially that it would be sent up to the devs and then to tell me the rules of how fusions work. I am aware of how the event works and just want resolution for this error. There are now only 3 days left to complete this event. At this point I am reaching out to all available outlets for assistance. Pleaes have this corrected as soon as possible. 

Thank you.

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27 апр. 2021, 19:2627.04.21
28.03.19
14

I feel ya.  This is no way to treat customers.  Or better yet we are not their high profile whales who create youtube videos that force them to 

27 апр. 2021, 19:2927.04.21
13.02.19
1564

Hello,

I need the dates when you collected the fragments.

28 апр. 2021, 06:1628.04.21
05.01.20
3

I collected them when as soon as each was completed. I don't know the exact date but best guesses are:


1. Summon Rush (April 23 - 26) On the 23rd or 24th 

2. Champion Training Event (April 16 - 23) On the 21st or 22nd

3. Dungeon Divers Event I (April 18 - 22)  On the 20th or 21st


I play a lot as the date changes so I don't know which date it would show up on. Again if you can check the activity on my account it should show up.

28 апр. 2021, 14:5828.04.21
13.02.19
1564
fenrisgod

I collected them when as soon as each was completed. I don't know the exact date but best guesses are:


1. Summon Rush (April 23 - 26) On the 23rd or 24th 

2. Champion Training Event (April 16 - 23) On the 21st or 22nd

3. Dungeon Divers Event I (April 18 - 22)  On the 20th or 21st


I play a lot as the date changes so I don't know which date it would show up on. Again if you can check the activity on my account it should show up.

Could you send me your User ID, please?

28 апр. 2021, 15:2428.04.21
05.01.20
3

um36723405 | 36079181

29 апр. 2021, 14:4229.04.21
13.02.19
1564
fenrisgod

um36723405 | 36079181

I'll ask to check, thank you.

30 апр. 2021, 12:4130.04.21
05.01.20
3

Well there are now less than 12 hours left and still no resolution. Its starting to look like I'm just out of luck. I can't think of any other time where it took over 72 hours to correct a technical error on any other game I have played. Valdys, I do appreciate you trying to help. You have at least asked for more information which is a lot more than I received from multiple tickets and other sources. Good luck everyone, I hope you have better luck when spending your time and money only to seemingly be ignored. At this point even if I did receive the shards to summon Mordecai, I wouldn't have enough time to level and ascend him  and fuse Brogni. I try not to rush to decisions but this is seriously making me consider taking my time and money elsewhere. 

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