I've filed 3 separate bug reports over the last 9 days for issues that have occurred since the server instability issues started.  I have not received anything but a canned response for any of them stating that the tickets have been received and will be reviewed by Plarium's team.  This is extraordinarily frustrating, to be a paying customer and have support treat you this way.  I think the worst part about it isn't just that I haven't received any resolution for the issues listed below, but that the tickets I've submitted have been marked as "solved" by the customer service reps that are supposed to be assisting me, without any notification.  I had to log in to the support site and view my activity to find out that my issues had been "solved".  

Clearly the hope is that I'll just go away or not notice that the tickets have been ignored, and I think that's a pretty awful way to treat a customer. Ultimately if you're going to decline to help me I'd at least like an explanation why.  My assumption when submitting the tickets was that Plarium would deny deny deny and not help me, but to go about it in such a deceptive and cowardly way was a surprise.  I'm hoping that submitting this in a public space will get better results.

These are the three tickets I've submitted:

1. I opened a void shard and got Siphi during the 10x chance event a week and a half ago.  After my celebratory legendary dance, I went to my champion vault only to find that she wasn't there. I immediately submitted a ticket.

Time since ticket submission: 9 Days, 2/26/20

Assigned Support Rep: "Anna"

Response Received: Two form letters, the 1st stating that my ticket was received, the second stating that there were a large number of bug reports and that I should reply and describe my issue again.  The second message was received 24 hours after the initial request.  I immediately responded (within an hour) to this message with another description of my issue.  I've responded 3 more times since then, but have received no further communication from Plarium.  This morning (3/6/20) I logged in to check my tickets and to my surprise found that the issue was resolved.  Note: My Siphi is still gone, so not "solved" as the status change would indicate.

2. The game has been selling items that aren't selected.  I submitted a ticket about a 6 star legendary piece of gear that I'd specifically made sure was NOT selected when I batch-sold some underwhelming artifacts.  I watched as the item, not highlighted/checked, disappeared from my inventory.  I'm pretty sure I didn't even get the coin from "selling" it as it wasn't included in the total displayed above the "sell" button in the game.  I submitted a ticket as soon as I saw this happen.

Time Since Ticket Submission: 5 days, 3/1/20

Assigned Support Rep: "Andie"

Response Received: Initial e-mail confirming receipt of the ticket.  The ticket was marked as "solved," again with no notification to myself, 3 days after the initial submission 3/4/20.  I of course responded asking why the ticket was marked as solved with no response, and have yet to receive any reply.

3. I hadn't claimed the final reward (1 epic tome) from the Dungeon Diver's event that ended a couple of days ago.  When I logged in yesterday morning the event had disappeared, even though it clearly stated that the rewards would be available for 24 hours after the completion of the event. 

Time Since Ticket Submission: 1 day, 3/5/20

Response Received: Initial e-mail confirming receipt of the ticket.  I'm including this so I don't have to come and write a similar post in a few days when this gets "solved"

....At this point I'm kind of at a loss. I'm not sure how i can continue to spend money on a game that has such a clear lack of respect for their players. When you couple that lack of respect with the technical issues that have been affecting myself and others, I find it hard to reconcile the concept of spending more money on a game that is randomly going to steal items/champions from me.  It would be one thing if support was responsive, but these subversive methods completely undercut my ability to problem solve whne technical issues do occur.  Truly this kind of response (lack thereof)  embodies the reputation that Plarium has earned among the playerbase.  Here's hoping someone can prove me wrong.