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My tickets are being ignored, I am STUCK in mission progress

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10 фев. 2020, 17:2510.02.20
12.06.19
5

My tickets are being ignored, I am STUCK in mission progress

My game has been crashing in IG for WEEKS now. Every time I put in a ticket, there is no response, and then it is closed as solved. I re-opened the last ticket 3 times, and there was no response, it was just closed as solved again. Currently I can NOT complete IG, so I am stuck in that mission, plus I can not to any other tournaments or events, or even just grind the gear from that dungeon. It happens EVERY time, in whatever stage I try. PLARIUM can you PLEASE look into those instead of just ignoring me and marking my tickets as solved???

My latest ticket was #1502276



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11 фев. 2020, 07:4611.02.20
15.02.19
2725

Hi

Did you tried to uninstall reinstall may use vpn?


11 фев. 2020, 18:4011.02.20
12.06.19
5
I don't have a VPN, and I will try to uninstall and reinstall Plarium Play, and see what happens.  Thank you for responding!
11 фев. 2020, 19:0011.02.20
12.06.19
5

So I uninstalled and reinstalled Plarium Play, logged in and tried IG again.  I was very happy that my first attempt went through.  However, I tried again, on a different stage, and it crashed again:



11 фев. 2020, 19:3711.02.20
13.05.19
923
Tyler Hansen said:

So I uninstalled and reinstalled Plarium Play, logged in and tried IG again.  I was very happy that my first attempt went through.  However, I tried again, on a different stage, and it crashed again:



Try playing on a mobile device see if that helps.
18 фев. 2020, 16:2018.02.20
12.06.19
5
So I've played on a mobile device and also tried Bluestacks.  It works at first, but then I always end up getting that same crash and error message, and it is always in Ice Golem dungeon.  So it seems to be an issue with my account.
18 март 2020, 20:5218.03.20
12.06.19
5

noloses149 said:


Tyler Hansen said:


So I uninstalled and reinstalled Plarium Play, logged in and tried IG again.  I was very happy that my first attempt went through.  However, I tried again, on a different stage, and it crashed again:



Try playing on a mobile device see if that helps.

So after trying things for a while, it seems that this ONLY happens to dungeons that I currently have missions on, and it happens on EVERY platform I have tried.  Plarium Play on my PC, Bluestacks, and my iphone.


It doesn't happen every single time, I was able get through a couple of missions, but now I'm once again stuck, I'm on the Dungeon mission to get 5 superior potions from the Magic Keep.  I've only managed to make it through the dungeon twice without crashing, in about 10 attempts.  

This is about as specific as I can get, and I have wasted a LOT of energy trying to figure this out.  Please do something on your end now!
28 март 2020, 05:3928.03.20
12.06.19
5

Cycled back around to the Magic Keep, which my current mission is to win 5 superior potions from, and it's still doing it.  Can you PLEASE just unstick my account or something?  See the error below, you can see the game is 1.13.7, and you have all the error information you need.  As I stated before, it happens on Plarium Play, mobile app, Bluestacks, it doesn't matter what platform it still happens.