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Artifact upgrade glitch, Item disappears

Artifact upgrade glitch, Item disappears

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24 дек. 2023, 23:1124.12.23
20.01.21
0

Artifact upgrade glitch, Item disappears

  • Title: a short description of the issue 

Gear disappears when attempting to upgrade.

  • Full name of your device (e.g. iPhone X, Samsung Galaxy S9, etc.); 

Alienware 15 laptop

  • The version of your OS (e.g. iOS 11.3.1, Android 8.0, etc.); 

Windows 8.1 Pro

  • Steps you performed in the game before the issue occurred. 

Step 1: Entered into my artifact collection

Step 2: select the piece of gear i am looking to upgrade 

Step 3: clicked the "upgrade to lvl(x)" button.  

(Note, this does not happen everytime, it has occurred twice out of approxiamately 10-20 upgrades.)

  • Description of the issue

Twice now during attempts to use the automatic upgrade feature for gear, I have had the item i was attempting to upgrade literally disappear.  I click the auto upgrade button (the "upgrade to lvl(x)") and suddenly a completely different piece of gear is now being displayed and the item I had been upgrading is completely missing from my gear collection.  This issue does not appear to happen consistently, I have experienced it twice today, but have had probably at least 10-20 other pieces of gear upgrade without issue.  The first time occurred while making use of the "fitting room" feature, while the second time occurred without using that feature.   


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dthorne04Moderator
25 дек. 2023, 01:4925.12.23
30.12.20
6325

I do wonder if this is an issue with filters you may have active while going through gear and doing upgrades. 

That said, I'd maybe fire off a mail to support because this isn't something I've heard really happen, so it's isolated at best.