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I have some strange error

I have some strange error

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13 апр. 2023, 22:3213.04.23
12.04.23
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I have some strange error

I recently won some new characters as a reward. But they did not appear among the characters obtained. I also bought a new character yesterday, but he didn't appear among the acquired characters.

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dthorne04Moderator
14 апр. 2023, 11:2914.04.23
30.12.20
6335

Is it possible that they went to your mailbox, and they're not in your champions page? 

Also just to make sure: They weren't fragments from Doom Tower, correct? 

Could you give me more details as to what occured? Thank you.